on 02-11-2009 19:20
on 20-12-2009 19:54
I get exactly the same problem when I try to access my website. Virgin are no help, unfortunately. The only solution I've found is to use a proxy browser, which uses a different route to the site. Go to Google and type in "proxy browser". Go to one of the many proxies and type in the address that you want. Hope that helps.
on 21-12-2009 01:21
You appear to be using tracert to trace route to a URL - this is not allowed. You can only trace route to a Domain Name or an IP Address.
I suspect you have used:
You need to:
But this is not your problem with the service failing to access Five.tv.
You might find that the "Advanced Search" that VM have installed at the network level is occasionally rewriting slow/failed DNS queries for demand.five.tv towards their DNS Error Correction service. Their implementation of DNS Error Correct incidentally is pretty poor due to very bad relevance. Opt-out of the service is my suggestion and this will improve your chances of getting what you want. You can opt-out here: https://my.virginmedia.com/advancederrorsearch/set
And more info here:
As for the URLs you were trying to get to, these are fine for me, and I unfortunatly have VM cable
on 21-12-2009 17:41
Even when opted out I still have this problem. I dont know for sure whether its that or since the revelation of CView (which virgin still haven't told me about in either mail or email form)
But I do know we have had many similar problems on a daily basis since. Not only with connection problems to specific sites, but also downloading rar files. We get de-compression errors in roughly 75% of downloaded rar files now, and no longer trust a rar files integrity.
Whatever Virgin are trying to do with advertising, or prevent bandwidth problems due to massive illegal file sharing - they have increased my usage of bandwidth because I have to download the same file three times to be sure I have an error free one. When it comes to linux distros I use secure torrents, seems to be the only way to guarantee a problem free download.
Have I complained, I am not even going there via out-sourced script readers. I know the routine and really dont fancy getting nowhere but frustrated with a three hour telephone call that leads me to the same conclusions and troubleshooting routines I have already done myself. I usually end up educating the script reader by suggesting where to look.
I can use all my gear on a neighbours different internet provider without any problems. And please dont suggest checks for my instance... sick of it. I have full confidence in my equipment and setup, and know its virgin messing this up.