Contacting Virgin Media Technical Support From My Orange Phone

[markhobley]

How is the best way to contact Virgin Media support staff from my Orange mobile phone, in the event that my broadband connection goes down?

From a land line, it is possible to dial 0845 454 1111 to contact an engineer. However,I am replacing my landline with a mobile phone. From my mobile (provided by Orange), I have to pay heavily for the use of an 0845 number, and it takes several minutes to get through to an engineer via the automated call handling service. I reckon it will cost all of my pay as you go credit just to get through to the engineer using 0845 from a mobile. Is there an alternative number that can be used from mobile phones that can be used here?I get free calls to local numbers and other mobiles, but not for 0845 numbers. I am hoping that there is a local office number number that I could call that begines with an area code (preferably something beginning with 0121, 01384 or 01543 or something like that).

Often I just need a line reset done from the remote side. I don't really want all of my mobile credit zapped each time that I require this.

Alternatively, I would be happy if I could just text RESET and my account number to some number, and my connection gets reset. (This is probably a pipe dream. I know.)

Mark.

[Paul_B]

Hi markhobley,

   Unfortunately we only have the 151 or 0845 454 1111 numbers for customers to dial us on. You can use the forums for support, if you have a working connection. Otherwise you will have to call in.

[Annie_UK]

http://abcde.co.uk/virginmedia/broadband-faq.php#numbers

0151 477 7590 will get you to support and be cheaper

http://www.saynoto0870.co.uk is brilliant for cheaper calls and not just for 0870 number either

[sjoerd]

This is simply untrue, you are alo breaking the law by this statement, you are legally obliged to disclosed to disclose the landline number behind the premium number!

[apcyberax]

"legally obliged" please point me to the law that says that as it will be useful to know when i next need to get a cheaper number

[AMD87]

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sjoerd wrote:
This is simply untrue, you are alo breaking the law by this statement, you are legally obliged to disclosed to disclose the landline number behind the premium number!

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0845 is NOT  a premium rate number and there is no law stateing that all,good fail there though and guess what dailing the 0845 number doesnt go to 1 specific landline number therefore the reason behind it being a NON geograpical number.

[kev_stanfield]

I have tried to contact Virgin in regards to my ongoiong broadband connection issues, I was informed in the Virgin Media shop in Huddersfield that I was not able to use their phone because it is no longer allowed

I informed the shop, service team, that my broadband was not really working and I was very disappointed with the service I had received up-to-date, I was previously a SKY customer and the broadband service was much much better. I was informed that they could do nothing to help me.  When I explained the cost of phoning Vigin from a mobile phone they suggested I purchase a Virgin Phone.

I am lucky I have only a one year contract, because of the way I have been treated and the poor customer service I have experienced I will be terminating my contract in the very near future.......

Poor Broadband Service, Very Poor Customer Service = Poor Customer Retention