Virgin Media Community

Refer a freind

Hi ...My son in law is thinking of joining Vergin and can get an offer off 500 mbps for £35 . If i refere him will he get the same offer and the benefit of refer a freind? cheers

I need a new TV box and router

My TV box and router are both really old. I can't use WiFi as it's so unreliable and am having to constantly reboot them both but still they are always crashing or going so slow everything times out. How do I get new equipment please.

Resolved! What are you watching now?

I'm off to continue watching Marco Polo.... Now up to season 1 episode 4 on NetFlix

Fluctuating download speeds through pod

Hi all, new VM customer here. Moved home and went with VM with the Gig1 service.Speeds to router are superb - always above the 1000 minimum I should be getting. However, I'm consistently getting issues with my download speeds whilst connected to a bl...

How to check speed

Last 2 hour my Wifi speed is not high I check it to the different tool to calculate its speed but these tools not provide me accourate result Please provide me the correct information about the speed checker which is best

Resolved! New V6 remote

I've recently renegotiated my contract with VM which involved a TV package upgrade on my V6 box. I've got the old chunky V6 remote. The guy I spoke to said he was getting a new voice controlled remote sent out to me.I've got the promised upgrade cha...

power levels are not perfect

the technician said my power levels are not perfect but it will do. he put a 3db attentuator on gaming feels sluggish, if i restart the hub it feels more responsive but after 24 hours it feels sluggish again.

Renewal Contract Issues

I was offered an online renewal contract (which I accepted) at the beginning of April (18 months) as my contract was coming to an end. The price was pretty much the same as I was paying, possibly just a touch more (but I felt this was reasonable). I ...

Hub 3 with pods only accepts connections to 2.4 GHz

I have a Hub 3 and a set of pods, all VM standard config - 2.4 and 5 GHz on same SSID etc. I noticed that our Fire TV was often buffering even though it's right next to the hub, and video calls on laptops often drop connection even though signal stre...

Four Contracts in One Day

On March 24th, 2024, I applied for a Pre-Contract deal online with Virginmedia. The pun "Looking forward to 2025" seemed like an excellent offer, and I expected nothing less than a smooth and prompt process. However, three weeks after submitting my a...