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The Community is an active and collaborative place to learn more about events and ask questions to fellow fans! Check out our most popular conversations happening right now!

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Out of contract Cancellation

I have just got off the phone to virgin media. I am out of contract. Yet Virgin Media insist on sending me emails saying they will waive the early exit fee if I supply my new address. My new address already has an ISP. I have no use for Virgin Media ...

Resolved! Email not receiving with Outlook - connection error's

Been using Outlok for ages with no problems at all, then yesterday it suddenly stopped collecting emails along with the 0x800CCC1A error message.I can send but not receive mail.iMap works fine on my phone and Ipad.I followed other replies and set up ...

Cannot make a complaint for broadband

After having problems with websafe for over year with no resolve I yet again rang customer service again today asking to make a complaint. They talked me through the problem and yet again had no idea how to fix it.Anyway turns out all my previous cal...

Can't view bills online

For 4 or 5 days now I have been unable to view my bills online.  When I try to, the page shows the following message."Oops! You’ve caught us hard at work.We’re sorry this part of the site isn't available at the moment, everything will be back to norm...

dss1tv by • Tuning in
  • 38 Views
  • 2 replies
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No landline for 5 days

I have have had no land line for the past 5 days. When I go into the APP it says there is an issue in my area but when you go further into it it says there is no issues in my area/post code.the fix date keeps moving on another 24 hours every time I c...

Phil-1 by • Joining in
  • 4 Views
  • 1 replies
  • 0 kudos

Re-location of Wall Socket

Hi VM,We've recently moved home and the existing Virgin Media wall socket is located in one of the 1st floor bedrooms (which belongs to our child, therefore concerned they may switch it off). We would like this to be re-located please into our living...

Speed

So angry with VM i have speed issues with my internet and after speaking to VM they say they cant help i logged a complaint that has been ignored C-220424965 posting here as WhatsApp is useless and ignored and so is complaints! Looking at Vodafone , ...

Terrible Service

We signed up to Virgin Media on 31/10/2024 and asked for our installation date to be January as we hadn’t yet moved into the property (we were renovating). Our installation date has been pushed back continually to the point where they are now saying ...

up grade not happened

so Thursday 18 April 24 I did a upgrade for my internet got two emails one precontract documents and the other being the order summary. now the Estimated activation date was Sunday 21 April 24, I get things happen things are late so wanted to ask you...

alanely by • Joining in
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  • 2 replies
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Need help with network log

Hello, wondering if anyone could help we not long upgraded to virgin gig package, but the performance hasn’t changed devices are struggling I’ve had to buy a device to help with the wifi signals and give qos its helped a lil but the problem is with t...

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Ekendall by • Just joined
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Latest from our Blog

Annual price change from April 2024

Each year we adjust the monthly subscription prices our customers pay for Virgin Media broadband, TV and home phone, so we can continue to invest in our network and services.   What this means for you...

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Accessibility and Vulnerability Policy

Together with the introduction of a framework to embed accessible and inclusive design practices, we are working hard to make our website, content, and digital experiences accessible to as many people...

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