Virgin Media Community

Resolved! Trying to leave VM keep getting lied to....

After 20+ Years with NTL/Virgin Media they put the price up too far so we finally decided to leave.My wife (the account holder) contacted VM on the 19th March to arrange disconnection because of the steep price increases.Usually she can "negotiate" a...

Online Renewal Link Not Working!

Received multiple emails from VM with heading "Hurry! Grab your EXCLUSIVE renewal offer now" but the Recontract Now link simply does not work - all I got is: Oops!Looks like something's gone wrong.We couldn't find the page you're looking for. Ya it'...

Re: Child safe not working

Hello, we are having the same issue with Child Safe. After reading the replies here I tried a PIN reset and have then turned Child Safe off and on again, but it is still not blocking inappropriate sites. Please could someone help?

MSE £100 Bill Credit

Hi. I'm a new customer and signed up via money saving expert with an offer of £100 bill credit added to my account. My first bill has ben generated and there is no indication of £100 credit anywhere on my account.

Arranging a spotter visit

My current contract with TalkTalk is up and I am looking for other options. Virgin is the only provider in my area that offers faster internet speeds. The issue is that it appears my flat is the only one not covered by Virgin on my street. I live in ...

VAT invoices

Hi Virgin, could you please provide vat invoices for my account for the last 12 months and then moving onwards. I have read over numerous questions and replies which indicate this is possible. Thanks!

Re: Re: Virgin media Netflix accont added without my authorisation repeatedly

Hi my 83 year old mother is having exactly the same problem. I have contacted Netflix and I got the same reply as in your post. I then contacted Virgin Media and they said that it wasn’t their problem either. After further discussions, the online cha...

Is anyone experiencing issues with “VM CONNECT APP”

HUB apparently not recognised - despite internet and TV working - VM a waste of space advising there is a power outage that’s causing the issue?

power levels are not perfect

the technician said my power levels are not perfect but it will do. he put a 3db attentuator on gaming feels sluggish, if i restart the hub it feels more responsive but after 24 hours it feels sluggish again.

Hub 3 with pods only accepts connections to 2.4 GHz

I have a Hub 3 and a set of pods, all VM standard config - 2.4 and 5 GHz on same SSID etc. I noticed that our Fire TV was often buffering even though it's right next to the hub, and video calls on laptops often drop connection even though signal stre...