Virgin Media Community

Re-location of Wall Socket

Hi VM,We've recently moved home and the existing Virgin Media wall socket is located in one of the 1st floor bedrooms (which belongs to our child, therefore concerned they may switch it off). We would like this to be re-located please into our living...

Speed

So angry with VM i have speed issues with my internet and after speaking to VM they say they cant help i logged a complaint that has been ignored C-220424965 posting here as WhatsApp is useless and ignored and so is complaints! Looking at Vodafone , ...

Terrible Service

We signed up to Virgin Media on 31/10/2024 and asked for our installation date to be January as we hadn’t yet moved into the property (we were renovating). Our installation date has been pushed back continually to the point where they are now saying ...

up grade not happened

so Thursday 18 April 24 I did a upgrade for my internet got two emails one precontract documents and the other being the order summary. now the Estimated activation date was Sunday 21 April 24, I get things happen things are late so wanted to ask you...

Need help with network log

Hello, wondering if anyone could help we not long upgraded to virgin gig package, but the performance hasn’t changed devices are struggling I’ve had to buy a device to help with the wifi signals and give qos its helped a lil but the problem is with t...

No landline for 5 days

I have have had no land line for the past 5 days. When I go into the APP it says there is an issue in my area but when you go further into it it says there is no issues in my area/post code.the fix date keeps moving on another 24 hours every time I c...

Sudden drop in SamKnows RealSpeed to router

Just poppin' in to mention I'm also having issues with drops in speed although I'm not in the York area. I noticed yesterday that my speed had dropped all the way down to 1.6 Mbs but upload speed remained at 100 Mbs? I've tried the following Rebooted...

Loss of service - over 2 weeks

Looking for any advice - I’ve had a complete loss of service for over 2 weeks now and I have been unable to get anywhere with virgin as to when it will be fixed; I’ve exhausted every option on the phone lines, live chat and now resorting to trying th...

Account in Default

Hello,I moved houses last year and VM wasn't available in the new area. From July until October they kept billing me because the Movers Team missed the email I had sent with my new contract. They admitted to the fault on the phone, removed the charge...