Virgin Media Community

Refer a friend

Hi ...My son in law is thinking of joining Virgin and can get an offer off 500mbps for £35. If I refer him, will he get the same offer and the benefit of refer a friend? cheers.

On March 24th, 2024, I applied for a Pre-Contract deal online with Virgin media. The pun "Looking forward to 2025" seemed like an excellent offer, and I expected nothing less than a smooth and prompt process. However, three weeks after submitting my ...

MSE £100 Bill Credit

Hi. I'm a new customer and signed up via money saving expert with an offer of £100 bill credit added to my account. My first bill has ben generated and there is no indication of £100 credit anywhere on my account.

Out of contract Cancellation

I have just got off the phone to virgin media. I am out of contract. Yet Virgin Media insist on sending me emails saying they will waive the early exit fee if I supply my new address. My new address already has an ISP. I have no use for Virgin Media ...

Stream is really not good enough

OK, so the stream puck arrived. It's like going back ten years in terms of quality. Unless I'm mistaken, there's no way to watch from start unless it's BBC which jumps to the iPlayer, or itv channels that go to itv X. On sky stream when you select a ...

Hub 3 with pods only accepts connections to 2.4 GHz

I have a Hub 3 and a set of pods, all VM standard config - 2.4 and 5 GHz on same SSID etc. I noticed that our Fire TV was often buffering even though it's right next to the hub, and video calls on laptops often drop connection even though signal stre...

ISP Preview Hub 5X Modem mode Update

Latest update from ISP Preview around modem mode on the new Hub 5X.Update on the State of Modem Mode for Virgin Media's Hub 5x UPDATED - ISPreview UK

My IP address has been blocked by Virgin Media

My IP address has been blocked by Virgin Media so I can't send any emails to any emails ending in @virginmedia.com, @ntlworld.com or blueyonder.co.uk.When I do try to send emails I get a bounce back that says:'Connections from your IP ###.###.##.### ...

Can't buy a new phone in the store

Been trying to buy a new mobile in a physical store. But they are saying that there is an order stuck in my cart and they can't remove it unless someone from the back-end team removes it. Something so simple like removing an order that I can't even s...

Can't log in to My Virgin Media, web mail, or the smtp server

Been having problems getting mail since yesterday. I have managed to get some things going again.Bottom Line is the IMAP server works.The outgoing SMTP server works.The incoming SMTP server gives the encryption connection error.I use a prog called Ma...