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Volt and O2 eligible products

Hi,Not sure if I am posting this in the right place - if not please feel free to move. I have found this community to be a very helpful resource.I have a current deal with virgin media including a £25 unlimited sim.The O2 part of that contract expire...

snowmen by • On our wavelength
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Kit Not Arrived

Ordered Gig1 Fibre Broadband with an estimated delivery of 08/04/24 its been over 2 weeks and still not heard anything since the initial order confirmation. I have not even been given an account number yet to follow up my order.

cjowowxd by • Just joined
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Wifi pod showing unknown connection

Hi one of my 3 pods is showing unknown connection in Connect app. I have switched it off at the mains, rebooted several times, no change. To not the Connect app has only recently started working again for me. I have a Hub 5. All worked well when new ...

Mchugs by • Joining in
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  • 3 replies
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Recontracting via online link.

Hello there was just wondering if someone could give me about of help.I recently followed a link to recontract with virgin by email. I received my pre contract documents straight away and my order summary does this mean everythings gone through or do...

Dob47 by • Just joined
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Hub5 Delivered with no power supply

New customer moved house and took the day off work to receive a hub 5 quick start pack, only to have it delivered with no power supply in the box!  Reading on here this is not an isolated issue and I would have thought the team could manage to send o...

CH73 by • Joining in
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  • 4 replies
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Poor 4k quality on Stream box

Hi all,Anyone notice that picture quality on all channels including UHD channels is noticeably worse on 4K TVs when HDMI mode is set to 4k? Even the menus look much softer with a distinct lack of sharpness. When I switch HDMI mode in the Stream box t...

Netflix asking for payment method.

Hi, I am with Virgin Media, Netflix is included in my subscription but when I log in to Netflix it asks for me to add a payment method and won’t let me use it, there’s some stuff I really want to watch on Netflix. please can someone help me? thank yo...

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Annual price change from April 2024

Each year we adjust the monthly subscription prices our customers pay for Virgin Media broadband, TV and home phone, so we can continue to invest in our network and services.   What this means for you...

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Accessibility and Vulnerability Policy

Together with the introduction of a framework to embed accessible and inclusive design practices, we are working hard to make our website, content, and digital experiences accessible to as many people...

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