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Community Activity

Porting VM landline number while in contract

I'm in contract with a broadband/TV/phone deal.I want to sign up to another VOIP phone service and port my number over to it, without disturbing the other services.  This is not with the intention of reducing the cost, I just want to change the phone...

jpeg1 by Alessandro Volta
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Virgin price rise

Got a letter to say price is rising in april so i rang and was told my bill from £25.50 will go up to £55 so was misinformed firstly as was also told 18 month contract when the price hike happens i wont be affected and was informed whilst in contract...

TV ethernet connection query

So my engineer fitted an ethernet connection between the Hub and the Virgin TV Box.Does this mean I don't need to connect the tv to the router directly with another ethernet cable? I can just plug in my HDMI cable or do I need a 2nd ethernet cable to...

Sasuke92 by Joining in
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Speed hasn’t doubled?

Hey so a while back I switched over to virgin media after being an o2 customer for a long while now and they said that after 14 days (switched back in February) and still nothing? alongside this I’m getting no more then 70mbs on my laptop where there...

Luka_ by Just joined
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  • 4 replies
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Resolved! Virgin sim scam

Over the last couple of months mycare O2 have been demanding money for a mobile account I do not recognise.  I owe, apparently, £56.  I called them and after a lot of investigation by a  very patient guy at the other end, turned out that it was for a...

greekgod by Joining in
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  • 18 replies
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Broadband package not showing in app

Since upgrading to a volt package, my package does not show under the broadband section of the my virgin media app or in my online account.Tried speaking to WhatsApp customer service but they didn't understand what I meant.Can someone help to fix? 

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curtm by Joining in
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  • 13 replies
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Broken omnibox

Hello all.Does anyone have any recommendations on how to neaten this up? We have been in contact with Virgin who did the original install in September last year. The first team from Avonline made a real pigs ear of it (smashed a hole in our doorstep...

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360 mini problems

Hi - I’m having problems connecting mini 360 to new tv via WiFi   Worked fine on old tv. Now no welcome or instruction page appears. Screen goes blank when switched to hdm source. I have tried in different ports. The tv is connected via WiFi. Is this...

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Annual price change from April 2024

Each year we adjust the monthly subscription prices our customers pay for Virgin Media broadband, TV and home phone, so we can continue to invest in our network and services.   What this means for you...

21 Comments

Accessibility and Vulnerability Policy

Together with the introduction of a framework to embed accessible and inclusive design practices, we are working hard to make our website, content, and digital experiences accessible to as many people...

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