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Continually Dropping Connection

Hi folks, We've been with virgin now for 3 weeks and so far it hasn't be a wonderful experience.both myself and my wife work from home so rely on a good speedy connection, so when virgin announced full fiber was in our area, we jumped on it. We expec...

E-mail, not received

I sent an e-mail last December and did not receive a response. I forwarded the e-mail as reminder recently and the response informed me the original had not been received. Is there any way of checking that the original e-mail was not received? 

On-going Complaint - IP different location

Early February, I noticed after trying to log into a few online accounts and TV services was showing an incorrect location.  After wasting my time, spending all day, speaking to Virgin Media customer services & technical support I was unable to get t...

Lette by • Tuning in
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  • 30 replies
  • 2 kudos

Hub 3 with pods only accepts connections to 2.4 GHz

I have a Hub 3 and a set of pods, all VM standard config - 2.4 and 5 GHz on same SSID etc. I noticed that our Fire TV was often buffering even though it's right next to the hub, and video calls on laptops often drop connection even though signal stre...

papanoob by • Just joined
  • 169 Views
  • 10 replies
  • 0 kudos

Can I downgrade just O2 package?

If I take the 85£ Mega volt bundle, Virgin media usually splits the bill into 60£ virgin media bill for Broadband, TV, and Phone. 25£ O2 bill for the unlimited mobile SIM.Once this split is done, has anybody tried downgrading their O2 package for a c...

savery by • Just joined
  • 40 Views
  • 1 replies
  • 0 kudos

Refer a friend

Hi ...My son in law is thinking of joining Virgin and can get an offer off 500mbps for £35. If I refer him, will he get the same offer and the benefit of refer a friend? cheers.

DG4 by • On our wavelength
  • 56 Views
  • 1 replies
  • 0 kudos

Four Contracts in One Day

On March 24th, 2024, I applied for a Pre-Contract deal online with Virgin media. The pun "Looking forward to 2025" seemed like an excellent offer, and I expected nothing less than a smooth and prompt process. However, three weeks after submitting my ...

MSE £100 Bill Credit

Hi. I'm a new customer and signed up via money saving expert with an offer of £100 bill credit added to my account. My first bill has ben generated and there is no indication of £100 credit anywhere on my account. 

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Latest from our Blog

Annual price change from April 2024

Each year we adjust the monthly subscription prices our customers pay for Virgin Media broadband, TV and home phone, so we can continue to invest in our network and services.   What this means for you...

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Accessibility and Vulnerability Policy

Together with the introduction of a framework to embed accessible and inclusive design practices, we are working hard to make our website, content, and digital experiences accessible to as many people...

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