Virgin Media Community

Hub 5 Firmware Upgrade

Had a Firmware upgrade pushed out this morning at 00:17 Service was resumed about 6 minutes later according to my Router emails.Now at LG-RDK_7.6.15-2306.5No idea what the changes are however as I use modem mode.

Web safe not working when enabled

Unlike some posts here, I want Child Safe to work.It's been on since the start. However, it seems to have stopped since a few days ago. I thought it was my phone at first, but now I am testing on the PC, it turns out this is to do with the Child Safe...

Hub 3

Hi. I have the hub 3. The problem is if I turn the router off or if there's a power cut it takes up to 6 hours for any device to connect back too it. WiFi or ethernet. The router reboots ok it's just that nothing connects for hours I've rang virgin m...

Mac Mail Help please

I recently gave notice to quit VM and for some reason they turned off my @blueyonder.co.uk address at once instead of 30 days notice. I called and it was switched back on again but in the last 10 days I have had to reset my password at least 17 times...

Landline Number Porting

Hi, My phone number was suppose to be ported over within 48 hours from installation date (18/04/24). I have already missed two important calls. Is there anyway to get an update on this.

Missing wall socket

I couldn't find the wall socket in the flat. There is only the attached socket can i use it? And when I check in the website. It said that the virgin media is available. Note that there is no furniture in the flat so It not hidden behind them.

Resolved! Moving router

Hi, My broadband/wifi router was installed upstairs years ago in what is now an inconvenient spot. I would like it moved downstairs. What's the easiest way to book an engineer to do this please?

quickstart

i recently ordered a quickstart kit but have heard nothing of yodels delivery and have no account set up to track, i need help please asap as ive already wasted many days without it and cant move into new home until set up thank you

Can't renew, chat doesn't work - phone lines useless

Managing Your Account - CableDear anyone,If I try to renew online - I get an error "Oops - looks like something went wrong". Call Virgin, "oh no we give you any better discount on your internet than what you'd see online" - promptly get hung up on as...