Virgin Media Community

Purpose of Adaptor

Does the supplied adapter have any other purpose than connecting RJ11 to BT phone plug? If not then can I connect my DECT base station, which has a RJ11 connection, directly to the router using a cable with RJ11 plug at each end?Blarnnie

Cancelling on contract after renewal

Odd circumstances but I need to change my package with VM as we barely use it and costs a fortune.Currently have TiVo, landline, Broadband (With Volt) and O2 payg sim (hence Volt)I'm out of contract on a bad rate and want to remove Tivo and the landl...

RE: non VM email

Am I correct in believing that when a non VM email address is used to access a VM account it supersedes your old one, ie, when used it logs you into your account then when VM emails are accessed from the account home page it takes you to the email a...

Virgin Media & O2 User cannot enter exact same address on both accounts for Volt benefits

I was a professional I.T Test Analyst before retiring and worked on many conversion and migration projects where two companies merged their customer databases, sometimes called Customer Relationship Management and tested many a website for defects. C...

Missold into having a phone

I recently rang to cancel everything except broadband. I've been Virgin for 25 years and their services cost a fortune! However, I was told that if I cancelled the TV and phone, it would make my broadband more expensive as I'm getting discounts from ...

Port Vodafone Home Phone to Existing Virgin Media Home Phone

Does anyone know the process to port my existing home Vodafone number to my already installed Virgin Media home phone number?

Web Safe won’t turn off

Hi,seems a common issue but my web safe is switched off but it’s acting like it’s switched on. It’s been the same since I got broadband installed a few months back.Please help me out.thanks

Offers page

I’ve been sent several emails from inviting me to check out my renewal offers as I’m coming to the end of my contract. Every time I click the link I get the following screen - Is there a problem with the offers page?

I’m expecting WiFi pods, how long do they take to arrive?

Does anyone know how long it takes for WiFi pods to arrive? Thanks

Dire speeds

So In January Virgin offered me a deal to remain, after cancelling ... so I took it - and am now regretting it.I am paying for the 1Gig service, yet I am getting about 150mbps. Virgin support were hopeless - they offered me a wifi pod to help my bad ...