Virgin Media Community

2.5 Days without Services

Hello,Woke up on Wednesday morning to find a flashing green power light and solid green wifi light on my Hub 3 - no internet or TV. Went through the usual checks and resets and ended up scheduling an engineer to come out on Friday (today).Later that ...

Jumping through hoops every 18 months .I have had enought of this rubbish.

I had a contract with VM going back to before when it was NTL, which has once again come to an end.I've had enough of it. What I pay now is a total rip-off and it's time to leave, as I now retired and my income has dropped big-time.. I really can't ...

Cancelling on contract after renewal

Odd circumstances but I need to change my package with VM as we barely use it and costs a fortune.Currently have TiVo, landline, Broadband (With Volt) and O2 payg sim (hence Volt)I'm out of contract on a bad rate and want to remove Tivo and the landl...

Message for Rachel Barrass

I am a pensioner and have been a Virgin customer for over 20 years and before that was with companies that Virgin purchased.In general, I think the customer service is very good. The broadband service where I live is extremely & frustratingly interm...

When will it be live

Virgin media have installed cable down our road for over 4 months now, we have the little black virgin stamped boxes on the ground outside but we still cannot see any packages on the Web, says not in your area yet? We are getting close to the end of ...

Resolved! What are you watching now?

I'm off to continue watching Marco Polo.... Now up to season 1 episode 4 on NetFlix

Understanding the agents on the phone?!

If there's one thing that virgin need to fix, is that, and this is in no way me being offensive. Is that I just can't understand the agents on the phone!! I just got an speed upgrade and was doing it via WhatsApp them they called, which I don't have ...

Email not working since 15/04/24

Seems that there a lot of problems being reported since yesterday, 15/04/24, mainly concerned with the SMTP server for outgoing mail.For me, I get:16/04/24, 23:04:47: SEND - sending mail message(s) - 1 message(s) in queue16/04/24, 23:04:47: SEND - Co...

Resolved! Email not receiving with Outlook - connection error's

Been using Outlok for ages with no problems at all, then yesterday it suddenly stopped collecting emails along with the 0x800CCC1A error message.I can send but not receive mail.iMap works fine on my phone and Ipad.I followed other replies and set up ...

New customer set up in 2 days but no equipment

I have recently became a new customer. I was suppose to get an engineer out on the 1st of may but has now been chaged to the 20th of april. I was worried because i have no equipment sent out yet, any help?