Virgin Media Community

VM April Price increase quoted not honoured

Dear Virgin Media, We have had a Volt package since last year's renewal for 250Mbps + O2 SIM deal (paid separately) for £28.00 pcm.Like every other customer, we received notification of the April 2024 price increase. We were given a breakdown via ema...

Hi, got 2 payments coming out dor virgin mobil nd 2 for 02. Can't get hold of anyone from virgin. Think

Hi, got 2 payments coming out for virgin mobile and 2 for o2 think they maybe contract but sure its finished. Thanks peeps

Why was my TV package changed from Maxit to Max....I didn't authorise this. Also Broadband.

I've received an email stating my TV package is being downgraded from Maxit to Max.....why?As the landline is being removed that means another company have been in contact then? Is this why my TV package has been downgraded?As I cannot get Live Chat ...

Child safe

Please can someone have a look into my account yet again as it is stating child safe is on but it isn't. Also does anyone know why this is happening to many people?

Speed upgrade offer 50% off by text message

Hi Got a text message today offering a speed upgrade at 50% off usual rate. I am interested in this but clicking on the Text link takes takes me to an "Oops something went wrong" webpage. Tried logging in via my pc and the offer is also on my homepag...

Resolved! virgin tv go pin reset still not working

cannot watch anything with parental controlsi have reset pin to default on Virgin TV Go still wont accept it. any ideas, keeps going to pin temporarily locked?

Resolved! Netflix Account Issues

Hi, i only yesterday got around to resetting my Mail password to discover several emails telling me about Netflix being added to my account and to "click here" to register. When i clicked, the link said there was a problem.Reading thru more emails, i...

Spam call?

Hiya, I had a call on my mobile from 0800 052 5306, claiming to be from Virgin Media. As well my mobile number, they knew my name, they then hung up. I did a search on the web for this number and some sites suggest its a scam. The question to Virgin ...

After help with astronomical bills

Long story short my father has been ill for quite a long time and now he's in hospital and I'm trying to help my mother with the bills. He's been a virgin media customer for a very long time, his virgin email ends in @ntlworld.com! yet for a very lon...