Virgin Media Community

Installation requiring a new 'faceplate'

I'm going to be moving to a new flat on Tuesday and went with the Gig1 broadband package. When I called to actually get the package and confirm the start date and such things, I was guaranteed that I could just get a quickstart self-install kit, whic...

TNT sport price query

HiI just added TNT sports which showed as only £5 extra per month (£18 a month with a £13 discount) but now added, the email confirmation says it is £16.20 per month?Has anyone else had this happen? I don't fancy paying that much for it.Thanks,

Why am I suddenly geo blocked

Trying to sign in to health lottery but since a recent update I am now seeing geo-blocked as site thinks I'm outside of uk. am using win 10

Cannot login to VM app?

I am unable to login to the VM app on my iPhone, I am using the correct email and password as I use the same to connect online which logs me into my VM account fine? Is the VM app login details the same as logging in to my VM account online? If so wh...

Rufund due from old isp cancellation fee

When I signed up from a knock on the door, the salesman said Virgin would refund my cancellation fee from Vodafone, now the salesman isnt answering his phone, He said send him my final bill as he could process it quicker, ive sent him my final bill.W...

2gig for RoFG and DOCSIS 3.1

Hello,To avoid confusion this is not a rant or speculation on when/if gig2 comes to RoFG and DOCSIS 3.1 however I do have some questions.I saw on the VM Reddit page stating they will NOT be bringing gig 2 to RoFG and DOCSIS 3.1, does anyone have any ...

All Amazon Echos suddenly have no internet connection, all other devices unaffected

I woke up this morning to all 4 of my echo devices to claim that they cannot connect to the internet. - All other devices in the house work fine (laptops, TVs, tablets incl fire tablets, fire TVs, phones, etc.).- The echo show, shows that it is succe...

Internet keeps cutting out on wired ethernet connection.

On Monday 1st April, the internet was down for everyone in my postcode, it came back on 2nd April at around noon but since then my internet has been randomly cutting out on my PC every few minutes which is connected directly to the Hub4 router via et...

Outside box is broken

Hiya I have looked outside and my cable box cover is now missing which I think it has blown off from the strong winds. This is now leaving the cables exposed.Please can you let me know how I can get this rectified.