Virgin Media Community

Virgin media to vodafone porting number

Bought pay as you go sim with vodafone on the 19th of April as my contract with virgin media expired on the 21st. Requested to keep my number gave the guy in vodafone store all info required bought €20 top up he said he will activate it in store, gav...

When will my order be dispatched

Hi, my order M250 Broadband was made on 08/09/2023. There is no update about the dispatch so far (5 working days). On the contract, it shows that the chosen delivery date is 12/09/2023. May I know if my order has been dispatched or not? And I could n...

Beginner advice

I've always had Internet that has come on the BT network through the phone port but got a good deal with virgin. The guy who lived at my house before had virgin as he mentioned it when I moved in. I signed up a couple weeks ago and realised I don't k...

Resolved! NTL Email account comprimised / hacked

Last year I received a scam extortion email from my own Ntlworld account demanding bitcoin. The scammers included my virginmedia email account password. So they had obviously got it from a security breach somewhere. I immediately changed my passwords...

No reply from Bereavement Team

Still waiting on a reply to email with a request to change services over to my name upon the death of my mother and amend the services offered. It's been just over a week is it usual for them to take this long?

I have lost the sercuity key for my credit loan agreement

We took out a loan agreement for a phone and have lost the sercuity key for the loan agreement we just want to pay it off and close the account

move emails from ntl account to outlook or gmail

I am thinking of leaving virgin media unless they offer me a decent deal i only have an ntl account but will set up an outlook account how do i transfer all my current e-mails to outlook.

Returning Equipment

I am returning Equipment to VM & I have the returns box with instructions. It says that when I take the white cable out of the wall socket, to put the silver terminator cap on. Am I being stupid!?! The terminator caps provided in the returns box are ...

Child safe DOES NOT WORK

Virgin media's child safe does not work. If it does work then it stops working randomly, so unless you are regularly checking you wouldn't know it has stopped blocking sites. THIS IS A HUGE RISK TO CHILDREN. Especially if parents have no idea that it...

Resolved! Entering 3rd party generated App Password

I am trying to set up a new virginmedia VM account on Microsoft Outlook 2019 on my new computer.I am lead to believe I need to generate a new App Password using a 3rd party app.I have gmail account so I am trying to use that.I log in to my VM account...