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The Community is an active and collaborative place to learn more about events and ask questions to fellow fans! Check out our most popular conversations happening right now!

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On-going Complaint - IP different location

Early February, I noticed after trying to log into a few online accounts and TV services was showing an incorrect location.  After wasting my time, spending all day, speaking to Virgin Media customer services & technical support I was unable to get t...

Lette by • Tuning in
  • 1825 Views
  • 34 replies
  • 2 kudos

Contract renewal shambles - Round 2

Two weeks ago I had difficulty in renewing my VM contract. (Nothing unusual there, judging by this forum)! Fortunately the problems were pretty much resolved by Community Support.I then ordered an upgrade - activating Volt and taking up an O2 sim-onl...

Eric001 by • Joining in
  • 6 Views
  • 0 replies
  • 0 kudos

Virgin TV Go not playing recordings

I am getting upset and fed up that all of a sudden some of my recordings will not play on either my iPad or iPhone! They are all on the same network and it had been working fine but for a few hiccups. This though has greatly impacted me. I’m a disabl...

Giova47 by • On our wavelength
  • 884 Views
  • 18 replies
  • 0 kudos

Need to get access to old blue yonder email id

Hi I'm trying to help a friend/colleague.She was originally with blue yonder and is still with virgin media as ISP.  Until about 2 years ago she used her blue yonder email account.  She then set up a gmail account and stopped using the blue yonder id...

oldmike by • Just joined
  • 24 Views
  • 1 replies
  • 0 kudos

power levels are not perfect

the technician said my power levels are not perfect but it will do. he put a 3db attentuator on gaming feels sluggish, if i restart the hub it feels more responsive but after 24 hours it feels sluggish again.

Palm771 by • Tuning in
  • 254 Views
  • 15 replies
  • 0 kudos

Online Renewal Link Not Working!

Received multiple emails from VM with heading "Hurry! Grab your EXCLUSIVE renewal offer now" but the Recontract Now link simply does not work -  all I got is: Oops!Looks like something's gone wrong.We couldn't find the page you're looking for. Ya it'...

shsh76cc by • Just joined
  • 83 Views
  • 4 replies
  • 0 kudos

VM April Price increase quoted not honoured

Dear Virgin Media, We have had a Volt package since last year's renewal for 250Mbps + O2 SIM deal (paid separately) for £28.00 pcm.Like every other customer, we received notification of the April 2024 price increase. We were given a breakdown via ema...

ValeSc by • Just joined
  • 47 Views
  • 1 replies
  • 0 kudos
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Annual price change from April 2024

Each year we adjust the monthly subscription prices our customers pay for Virgin Media broadband, TV and home phone, so we can continue to invest in our network and services.   What this means for you...

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Accessibility and Vulnerability Policy

Together with the introduction of a framework to embed accessible and inclusive design practices, we are working hard to make our website, content, and digital experiences accessible to as many people...

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