Virgin Media Community

WiFi boosters needed?

Just got an email about guaranteed speed of 20mbps and my WiFi is not doing that. Does anyone know how to claim the free boosters?

Webmail - forbidden - AppPassword Reset

I, as do many others in this forum regularly suffer from the webmail lockout issue which also prevents the sending of email via POP3 clients suck as Outlook. As other posts highlight, to resolve this issue you have to reset your app password and also...

Flat 'Unserviceable' after ordering package

Hello,I recently moved into a new flat with my brother, and we decided to take out a new contract with VM. Our initial install date was scheduled for the 15th, then, for reasons unknown, was delayed until the 24th. This is the last update we received...

I would like to cancel on of my two email addresses

I have two email addresses but would like to cancel one of them as I only get spam and threatening emails on it

Oops somethings gone wrong

trying to acess the renewal link bundles/prices ect as is nearly time to renew.cannot do so for weeks now,its not an isolated issue as others have the same problem,please fix.thanks

I'm getting so fed up of this WiFi.

I go 5-10 mins of having WiFi in the car corner of my house, then 2 mins of having WiFi. 2 years ago, the WiFi was fine and would work amazingly and fastly. We got a booster, still **bleep**. Factory reset the router (recommended to by virgin media t...

Four Contracts in One Day

On March 24th, 2024, I applied for a Pre-Contract deal online with Virgin media. The pun "Looking forward to 2025" seemed like an excellent offer, and I expected nothing less than a smooth and prompt process. However, three weeks after submitting my ...

Child safe not working

Can somebody help?I have child safe turned on but it’s not filtering inappropriate content which is part of the default settings or any specific sites added.what can be done to resolve this?thanks.

Poor Customer Service - Frustrating!

I have tried now for over 3 months to resolve and issue with a mobile phone since February 2024. It is my daughters phone! Phone was purchased with virgin, March 23 and obviously now with O2.The phone was less than a year old and we called to discuss...