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The Community is an active and collaborative place to learn more about events and ask questions to fellow fans! Check out our most popular conversations happening right now!
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After 25+ years I've submitted my cancellation
by CraigT1976 -
RENEWAL is impossible
by VROODER -
Virgin Media defrauding customers
by paulcookson2 -
Repost - how to contact Ofcom
by marynewc -
If I have jump through hoops every 18 months to renew contracts I’ll be leaving Virgin after 20 years
by Michael99 -
Telegram being blocked
by MrJG08 -
Telegram being blocked?
by kregbru4 -
Some sites not accessible since 16/04
by georgeS79
Community Activity
Email account problem AGAIN!!
My )revious posts will show that following the sudden problem of my wifes email not working. It took 3 weeks of messages on here and countless hours on the phone to get this working again and even then she could only get them on her windows Live mai...
Intermittent Drops Before and After Receiving New Hub 3
Hey all,Got a new hub as it was (seemingly) turning on and off -- got a refurb hub delivered (very quickly, which was impressive) and issue remains. Don't want to call an engineer out for an issue I can't replicate. Service status shows no issue in a...
IP Address apparently blocked and according to second line technical help only three options to resolve
Hi, after not being able to send email all day I called the helpline and was passed to a back office for second line tech support which was not in the UK. I was told it was that my ip address was blocked,as a result i cannot send email from outlook i...
Resolved! Email not receiving with Outlook - connection error's
Been using Outlok for ages with no problems at all, then yesterday it suddenly stopped collecting emails along with the 0x800CCC1A error message.I can send but not receive mail.iMap works fine on my phone and Ipad.I followed other replies and set up ...
Loss of service - over 2 weeks
Looking for any advice - I’ve had a complete loss of service for over 2 weeks now and I have been unable to get anywhere with virgin as to when it will be fixed; I’ve exhausted every option on the phone lines, live chat and now resorting to trying th...
Paying for Gig1 Fibre but haven't been changed over to FTTP or 5x Hub
Virgin might have the most useless phone service I've ever seen I'm considering leaving just for that reason alone.I'm paying £67 a month out of contract for Fibre Gig1 - all the lines in the area have been ugpraded to the new FTTP Optical system XGS...
Resolved! What are you watching now?
I'm off to continue watching Marco Polo.... Now up to season 1 episode 4 on NetFlix
Can't log in to Virgin Media and can't reset my password
I recently tried to log in to my Virgin Media account but my password wasn't accepted. I have tried on numerous occassions to reset it using the 'Forgot your password ' option. No matter what password I try, all 'strong' I get this; I've spent hour...
Change of address - Early Disconnection Fee
Hi Molly, I found your post here and took a sigh of relief in the hope that you could sort me out as well. I am in a similar situation where I have had to move out of my current address as the rent has gone through the roof, and moving to a cheaper h...
Stream box error
Hi I’m getting an error when trying to get into the subscriptions app to add channels to my stream box, I’ve had the stream box now for around one month and still having issues with adding channels and no one seems to understand what I’m on about! Ca...
Latest from our Blog
Annual price change from April 2024
Each year we adjust the monthly subscription prices our customers pay for Virgin Media broadband, TV and home phone, so we can continue to invest in our network and services. What this means for you...
Accessibility and Vulnerability Policy
Together with the introduction of a framework to embed accessible and inclusive design practices, we are working hard to make our website, content, and digital experiences accessible to as many people...
Virgin Media switches on residential 2Gbps broadband service
Virgin Media O2 has become the first major UK provider to publicly launch a residential 2Gbps broadband service and introduce symmetrical download and upload speeds across all of its speed tiers as an...
Did you know you can spread the cost of your bill over the month
Staying on top of your payments is easier than ever before. We know everyone’s circumstances are different, so you’ll now be able to manage your payments in a way that suits you. If you’d prefer to s...
