Virgin Media Community

Wrong email used at sign up

Hi there. I have just signed up for virgin and I have signed up with the wrong email I entered it in wrong. Just wondering if I can change it. [MOD EDIT: Subject title changed for clarity]

The engineer came out yesterday to install my mega TV package & the idiot on the phone who I spoke to when I decided to add TV to my internet package that I already had with virgin told me that I would receive 4 main boxes, that all of these boxes wo...

Renewal Contract Issues

I was offered an online renewal contract (which I accepted) at the beginning of April (18 months) as my contract was coming to an end. The price was pretty much the same as I was paying, possibly just a touch more (but I felt this was reasonable). I ...

Four Contracts in One Day

On March 24th, 2024, I applied for a Pre-Contract deal online with Virginmedia. The pun "Looking forward to 2025" seemed like an excellent offer, and I expected nothing less than a smooth and prompt process. However, three weeks after submitting my a...

Netflix Activation

Moved house last week (18th April) and ever since i have been unable to access Netflix as it is now asking to update payment, i have Netflix standard as part of the Big Bundle package and worked fine at my old house. I have spent many hours/days on t...

Netflix link gone since house move

So I moved house a couple of weeks ago. Everything fine on Virgin Media side, but the day of the move I got an email from VM saying they’d disconnected my Netflix. I thought fine it’ll reappear that day or the next day. But 2 weeks later and I am sti...

Netflix Activation

Resolved! virgin tv go pin reset still not working

cannot watch anything with parental controlsi have reset pin to default on Virgin TV Go still wont accept it. any ideas, keeps going to pin temporarily locked?

Account and Email

I am unable to change passwords for my Virgin Media Account and my Virgin Media Email. I have tried everything suggested on the forum but to no avail. Anybody out there got any other suggestions.

Reregister an existing device

My Virgin Go app keeps asking my phone to reregister it as a device. It is clearly a big problem as so many users are saying the same thing but there seems to be no helpful answers to fix this!