Virgin Media Community

Resolved! Invitation to discuss new contract

Our VM contract expires on 12/09/24 but today we received a text message from VM to remind us our contract is ‘coming to an end soon’ and asking us to ‘Recontract now’.We would not normally expect VM to be in touch about a new contract until much nea...

Reconnection and getting callback about new deal

Ive had my services reconnected and to be honest that was easier then expected. I had a callback from the agent who sorted it to confirm that everything was sorted and to discuss setting up a new contract. Unfrotunately we couldnt agree on a package ...

WiFi pod

I’m now sick of posting on here no one from virgin gives a s### any one from virgin on here able to help me for getting a pod plz for the last time

TNT Sports incorrect charge

HI, I signed up for TNT sports directly within the stream box a couple of days ago. The price was advertised at £5 per month and structured as below £18 TNT sports - £13 Discount £5 Total per month when I looked at my virgin media - I actually discov...

Network Issue between Virgin and AWS?

Hello,Since last night I have noticed certain services are unable to function fully that seems to use AWS. Such as FlightRadar24, Signal, Slack etc.In terms of FlightRadar24 the website loads but no planes show. It seems the planes load via data-feed...

Hub 5 constantly drops out in modem mode

We had a hub 5 installed a few months gonas the old hub 4 constantly kept failing. However just lately we are having excessive dropouts all day and night. we have it in modem mode as have some devices that won't work as they need 2.4.ghz we have a n...

Switching / changing primary account holder

I would like to change the account holder name on our Virgin media account from my mother’s name to mine so I can then change the Direct Debit to my bank account and generally be in charge of the account. My mother has the primary account and curre...

Home phone not working after engineer visit to fix it.

Engineer visited today to fix the 'no landline' problem. He connected the phone to the new internet hub and said it would be working later over broadband. It has been three hours and the phone does not work via broadband.