Virgin Media Community

Hub 5x - connection dropping constantly.

I joined VM on 11 Mar 24. It has been 1 thing after another in the 36 days since.First of all the engineer arrived and told me he couldn’t install at the rear of my home as “ he didn’t have enough cable “ then he said that I couldn’t use my own TP Lo...

1gig broadband virgin media

Is there a benefit for latency with the 1gig broadband virgin media?Does it use docsis 3.1?

Homeless - Not Getting Anywhere with Customer Service

My family and I am going to be homeless at the end of the month (Apr 2024), I've been with Virgin Media for 15 years, never missed a payment or had any issues being a loyal customer. Today I've spent 2 hours on the telephone trying to explain these c...

Sim contract

I was deceived into signing up for a Virgin Media and O2 contract.The broadband delivery didn’t come with the SIM card I initially wanted. I contacted them to cancel, but I haven't received any confirmation via mail. What should I do now?

My secondary email as vanished

So I was hacked in my email address 2 days ago none of the virgin media agents can help me, I had my networks account since I signed up 16 yrs ago, all the agents giving me different answers, my secondary account I always use and it’s gone to the it ...

Terrible Service

We signed up to Virgin Media on 31/10/2024 and asked for our installation date to be January as we hadn’t yet moved into the property (we were renovating). Our installation date has been pushed back continually to the point where they are now saying ...

low device signal strength on Hub 5

So, having rebooted my Hub 5 following a broadband upload speed boost, I ran a network check on the hub and was told there were WiFi Issues. The upshot is that two devices were flagged as "The device has low signal strength, please move it closer to...

SMTP not working on all email Accounts? (Can't Send emails, only receive)

Hi,I'm having problems sending email, IMAP is working fine so I can receive ok but all of a sudden SMTP has stopped working on all my Virgin Media email accounts so all email is stuck in the Outbox.Anyone else having this problem and are Virgin Media...

Internet keeps cutting out on wired ethernet connection.

On Monday 1st April, the internet was down for everyone in my postcode, it came back on 2nd April at around noon but since then my internet has been randomly cutting out on my PC every few minutes which is connected directly to the Hub4 router via et...

Self install no wall socket

Hi - I have just received my smart hub after being told I am suitable for self install. I have no wall socket only these two virgin cables.Which one of the two cables connects to the smart hub ? I am also presuming I need some form of connector in or...