Virgin Media Community

Missing wall socket

I couldn't find the wall socket in the flat. There is only the attached socket can i use it? And when I check in the website. It said that the virgin media is available. Note that there is no furniture in the flat so It not hidden behind them.

Resolved! Moving router

Hi, My broadband/wifi router was installed upstairs years ago in what is now an inconvenient spot. I would like it moved downstairs. What's the easiest way to book an engineer to do this please?

quickstart

i recently ordered a quickstart kit but have heard nothing of yodels delivery and have no account set up to track, i need help please asap as ive already wasted many days without it and cant move into new home until set up thank you

Can't renew, chat doesn't work - phone lines useless

Managing Your Account - CableDear anyone,If I try to renew online - I get an error "Oops - looks like something went wrong". Call Virgin, "oh no we give you any better discount on your internet than what you'd see online" - promptly get hung up on as...

Resident Alien series 3

Please can someone fix Resident Alien series 3, all 8 episodes should be available on demand however episodes 2, 4 and 5 are missing.Thank you.

Beginner advice

I've always had Internet that has come on the BT network through the phone port but got a good deal with virgin. The guy who lived at my house before had virgin as he mentioned it when I moved in. I signed up a couple weeks ago and realised I don't k...

VM Connect App cannot find Hub 4

My VM Connect App (latest version updated, yes) has not been able to find my hub 4.I have tried resetting my hub bit still non-issue albeit my device and others can still connect to the router and access VM internet, it's just that the connect app ca...

Email woes again

So, after being a customer since the very early days, email is not working using mail on my two work iMacs. Worked fine until Friday, I have four email addresses. Have the SMTP settings been changed? Have gone through mine and they all match up corre...

Cable my street

Hi I'm just wondering if I could get some information if it's likely my street will be cabled in the near future? I noticed there's some cables being installed a street over and further back from there.I've attached an image to show where they're bei...

Unstable broadband connection

I have had years of totally reliable connection with Virgin Media until about 3-4 weeks ago. Since then I have been experiencing 'reliably unreliable' connection, with reduced bandwidth and dropouts tending to occur morning and evening. A VM engineer...