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The Community is an active and collaborative place to learn more about events and ask questions to fellow fans! Check out our most popular conversations happening right now!
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After 25+ years I've submitted my cancellation
by CraigT1976 -
RENEWAL is impossible
by VROODER -
Virgin Media defrauding customers
by paulcookson2 -
Repost - how to contact Ofcom
by marynewc -
Telegram being blocked
by MrJG08 -
If I have jump through hoops every 18 months to renew contracts I’ll be leaving Virgin after 20 years
by Michael99 -
Telegram being blocked?
by kregbru4 -
Hub 5 fails on port 4 when latest firmware upgrade happens - Virgin have their head in the sand (again).
by LittleRichard
Community Activity
Resolved! If I have jump through hoops every 18 months to renew contracts I’ll be leaving Virgin after 20 years
I renegotiated my contract a couple of weeks before it was due to expire and talked with an agent and accepted the deal they offfered which was £80/ month despite my phones now being billed separately on O2, as the old contract expired and moved into...
Cancelling after pre install
Hi, I recently agreed to join Virgin Media for broadband only, great deal for 18 months. I am having serious doubts on whether to go through with installation as the pre installation happened the day after I agreed to the contract without any notific...
Resolved! Second VM wall socket for second VM TV box
Hello,I couldn't find that this exact query had been answered anywhere else, apologies if I've missed it. I have ordered, and just received, a second V6 box to go in an upstairs TV room at the back of the house. The first V6 box is in the living room...
low device signal strength on Hub 5
So, having rebooted my Hub 5 following a broadband upload speed boost, I ran a network check on the hub and was told there were WiFi Issues. The upshot is that two devices were flagged as "The device has low signal strength, please move it closer to...
Network Routing Issue
Hi,I believe there is a routing issue with the Virgin network which is preventing me from accessing my work e-mail. I am trying to connect to 'id.nordcloud.com' but the connection times out. This problem only started today and has been working fine f...
Resolved! Blink Sync 2 Module not connecting
Hi everyone,Newby here.I've just had a new cable installation with M125 and Hub3 router and I've been steadily getting all of my devices and Smart/IoTs connected (about 25 in total). The only one remaining is the Blink Sync 2 module for my security c...
Re: Email address still connected to old account.
I have a similar issue to Zaxx.I moved out of my old home on the 15th of March and into my new home on the 28th. My Virgin Media is showing me my old account at my previous address. Could I have some assistance in getting the issue resolved?
Disappointing
Up until a few months ago, I was on EE, with a 330MB connection. And most of the time I was getting around 250MBPS to devices over WIFI.I moved to Virgin a few months ago on a 1GBPS connection, with fibre to the premises. However, I actually get slow...
OFCOM are looking for your examples of bad service
I spoke with OFCOM on Mon 15th April and they need you all to contact them with examples of bad service.About VM complaints handling and leaving a contract early.They can not use the content from these message boards so you need to proactively call t...
Callback
Went thru my issue with broadband WiFi issues with CS yesterday, clearly explained steps taken only to be asked to repeat all the steps. CS couldn't resolve so said I would get a call from second line support within 24 hrs, guess what. All supports p...
Latest from our Blog
Annual price change from April 2024
Each year we adjust the monthly subscription prices our customers pay for Virgin Media broadband, TV and home phone, so we can continue to invest in our network and services. What this means for you...
Accessibility and Vulnerability Policy
Together with the introduction of a framework to embed accessible and inclusive design practices, we are working hard to make our website, content, and digital experiences accessible to as many people...
Virgin Media switches on residential 2Gbps broadband service
Virgin Media O2 has become the first major UK provider to publicly launch a residential 2Gbps broadband service and introduce symmetrical download and upload speeds across all of its speed tiers as an...
Did you know you can spread the cost of your bill over the month
Staying on top of your payments is easier than ever before. We know everyone’s circumstances are different, so you’ll now be able to manage your payments in a way that suits you. If you’d prefer to s...
