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Resolved! Ignored Complaints

Anyone had experience of ignored Complaints. Raised 2 over that last few weeks ( plus numerous chats and calls) and both been closed with no response or update so clearly not acting in line with VM published complaints procedure.Just want to get a re...

Official: VM most complained-about again

According to official Ofcom stats Virgin Media remained the most complained about broadband, landline and pay-TV provider in Q4 2023.Customers’ complaints were again mainly driven by how their complaints were being handled.https://www.ofcom.org.uk/ph...

Billing mess after Direct Debit change

 Hi, I'm hoping someone from Virgin on here can confirm my thinking as I'm getting absolutely no where with customer services on the phone. I changed my direct debit date about 2 weeks ago to the 1st of the month. I understand doing this would cause ...

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gtunney by • Tuning in
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  • 1 replies
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Wired connection slower than WiFi

New to Virgin, got 1gb package with Hub 5. Got my PC sitting right next to router and using wired connection. I'm only getting half the speed compared to the WiFi. Thought it was because I had cat5e cable, upgraded it to cat 7 and it's made no differ...

ccscot22 by • Joining in
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  • 7 replies
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Network Routing Issue

Hi,I believe there is a routing issue with the Virgin network which is preventing me from accessing my work e-mail. I am trying to connect to 'id.nordcloud.com' but the connection times out. This problem only started today and has been working fine f...

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plynch66 by • Dialled in
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  • 66 replies
  • 1 kudos

Unable to connect to 150

I am not sure which TV box I have but for the second day in a row while watching channel 128 (Really) the sound is intermittent. I have rebooted the box but it is still the same. I used the Virgin Media app to run a check but it didnt find anything w...

Router relocation

Hi, I need my router relocated to improve reception in the house. Please could someone from VM get in touch so that this can be arranged? CheersMartin

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Annual price change from April 2024

Each year we adjust the monthly subscription prices our customers pay for Virgin Media broadband, TV and home phone, so we can continue to invest in our network and services.   What this means for you...

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Accessibility and Vulnerability Policy

Together with the introduction of a framework to embed accessible and inclusive design practices, we are working hard to make our website, content, and digital experiences accessible to as many people...

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