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Community Activity

Upgrade to M500

Good evening, guys.I got a call this afternoon from a lovely girl, working for Virgin Media, who offered me to upgrade my contract, based on M250 Fibre Broadband, to a brand new M500.With the upgrade I'd receive a brand new Media Hub 5, a O2 SIM card...

Andy70g by Joining in
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  • 13 replies
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Hub 3.0 crashing

Hi,Since December, my Hub 3.0 crashes every day. Sometimes it recovers / restarts itself, sometimes I have to restart it using the rocker switch on the back. It takes ~10 minutes to get back online each time. I'm not sure how to troubleshoot this...I...

Resolved! Mesh System

Hi I have a Virgin router 3 with 125 gig speed package, there are a couple of areas in my house were the WiFi signal is weak at times & drops out, I am thinking of trying to improve this by adding a TP-Link Deco X50 AX3000. Is there anyone who has do...

Move router location using TV outlet

Previous owners of the house installed VM TV sockets in a location where I would love to have the router.So instead of plugging the router into where VM first enters the house can I use another location that has VM coax installed.Basically I don't kn...

Bisssh by Just joined
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  • 1 replies
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Wifi not working with new hub

I git a new hub on Tuesday, the wifi is on, tv working fine.  Nothing else will connect.  All of our phones the WiFi is showing but the disconnects and goes back to 4G. None of the pods are working and I.cant get into the app because the wifi is so b...

email setup - Outlook help

help needed please. I have a new HP desk top with 'outlook' & i cannot set up my emails correctly. I am useless at sorting this out. on my old computer Virgin addresses  are set us as pop3 995 & smpt 465 and ntl addresses as imap 993 & smtp 465 these...

Caz by Dialled in
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  • 1 replies
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Haven't ordered wifi pods

On Tuesday, I spoke with a VM agent through WhatsApp as I had poor wifi in several rooms in my house. He told me he would book a technician and order the pods after 24 hours due to a "short term connectivity issue". Technician came and went the day a...

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