Virgin Media Community

Moved house, kept package, lost TNT

Hi,I was moving house, had a chat with VM and agreed to keep the same package (Maxit TV) at my new address. However, on activation at the new address I no longer have TNT sports. I can see many other threads with a similar problem. I believe that Max...

Porting BT landline number to Virgin

I've had a BT landline for many years and now want to port the number over to my Virgin home phone, can anyone tell me what the process is?Thanks

I have lost the sercuity key for my credit loan agreement

We took out a loan agreement for a phone and have lost the sercuity key for the loan agreement we just want to pay it off and close the account

Resolved! wifi connected, but no internet

Hi,Having an issue with some wireless devices saying they are connected but have no internet access whilst having a mostly full signal. for instance, my phone and pc will both be on wifi in the same room, but my pc will say no internet access whilst ...

Email Outlook Express

Hi, I have been using Outlook Express on Windows XP to recieve my emails. On the 16th April 2024 I was unable to receive them on any of my accounts. Have the settings changed?The error is Your server has unexpectedly terminated the connection. Possib...

Not recognising my registered device

My iPhone is one of the 5 registered devices I have for the tv go app but is not being recognised there is no error code and now I have reached maximum change please help.

Video unavailable sky sports app.

Hello. Just joined today and hoping to get some help with a sky sports app problem. We get sky sports via virgin and have downloaded the app on to 2 android phones. It works well. Decided to buy a new android tablet to watch tennis. It worked perfec...

Trying to leave VM keep getting lied to....

After 20+ Years with NTL/Virgin Media they put the price up too far so we finally decided to leave.My wife (the account holder) contacted VM on the 19th March to arrange disconnection because of the steep price increases.Usually she can "negotiate" a...