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Re: Missing cable box cover

I have also lost the brown box cover (presumably in the recent storms) and the wiring is exposed. We do not subscribe to Virgin but I still need to get it replaced. I have not been able to find a replacement online. Help would be much appreciated.

Pod issues

Looking for help if possible. Had 1 white pod then upgraded to the 1gb speed ordered another pod, was told it would be the black one which would work better for placement having the cable but was sent another white pod. Was told to send the white one...

WiFi pod order one

Good afternoon I’ve been with virgin for about a month now I have volt 1gig fibre package I get wifi max included in this. I done a scan the other day I got like less than I’m suppose to when I go to order wifi pod it won’t let me online says I need ...

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Resolved! House move VM account transfer gone wrong?

I write on behalf of my elderly mother-in-law (who is the VM customer, with a contract running until October 2024), who recently moved home. We logged the move with VM, got the installation at the new property booked, and all was installed as planned...

jogoVM by • Joining in
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Same here  

LG12 by • Just joined
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Lag and poor connection for past few weeks

After a whole load of problems last summer that took months to sort, problems are now back.1Gig Superhub 5Packet loss, lag, disconnetionsDL power seems way out, the engineer configured it so it would normally stay around 0-4 on all channels until the...

Ctenn by • Joining in
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Mis-sold a Virgin Media deal with a ‘free’ O2 sim. \

Hi I hope someone can help as i really am at my end trying to speak to anyone with Virgin, O2, or even at the O2 shops.  Over 12 months ago i jumped from a complete SKY package to VIRGIN media.  It appeared a much better deal. During the process of s...

Router not delivered!!

Hello, A friend has purchased a router for a self installation. Delivery date was set on the 10th of April, but nothing has arrived. This is incredibly frustrating as he works from home.  Please advice.  Thanks

EliFer by • Joining in
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