Virgin Media Community

Where are my posts

I have submitted two posts, but neither has appeared. Is VM not accepting them

Port Forwarding to WD My Cloud Home

Hi ThereI'm trying to configure my new WD External Hard drive but it is automatically in relay mode which is restricting its use.WD have advised me the router needs to enable Port Forwarding but I do not know how to do this - I have a Hub 5 - can I g...

No landline for 4 days

We’ve had no landline for 4 days. Went online and no way to report the fault which is very frustrating! Just keeps taking me around in circles! Please advise!

Can not verify me email address

Hi, I can not verify my email, every time I click the link it says verification link expired.Thanks,Tom52411

Cancelling contract

My partner tried calling Virgin to cancel our contract the virgin agent couldn’t get through to the cancellation dept promising to call back no call back and we found out without our consent they had increased our monthly payment just a delaying ta...

No netflix activation, support not able to help

HiStarted a new contract about 4 weeks ago and have never received a netflix activation email. There is no netflix section in my member area on the virgin media portal. I contacted support via WhatsApp and they raised a ticket and told me to wait 3 d...

VIRGIN LIES!!

The engineer came out yesterday to install my mega TV package & the idiot on the phone who I spoke to when I decided to add TV to my internet package that I already had with virgin told me that I would receive 4 main boxes, that all of these boxes wo...

External brown box damaged,would like it replaced

Damaged some time ago by a virgin engineer,needs replacing

Hub5

I’ve just upgraded to the1 gig internet and still haven’t got my hub 5 is there a reason why, because it states that it comes with the upgrade

Moved House - New Contract?

I'm sending this message after a call that lasted for 1 hour and 32 minutes earlier today and got me nowhere.I renewed with Virgin in December '22 for 18 months and then moved house in April '23. Imagine my surprise today when I saw my upcoming bill ...