Hi,
Some of our customers who use email addresses ending in @ntlworld.com were unable to send or receive emails today (26/8/14).
This service is now back working as it should be.
We will continue to monitor it to ensure that this error doesn't reoccur.
Please accept our apologies for the inconvenience, and thank you for you patience while we fixed this fault.
Missing Mails
We're aware that any emails sent to @ntlworld.com addresses before 3pm today may not have been received.
The sender of each email will be eventually notified if the mail has been received with a non-delivery (bounce) message.
When this is received, this indicates that the mail will not be delivered.
We advise senders who have received a bounce message to re-send the message.
If a bounce message has not been received by the sender, then the email is queued for delivery.
In this case, the message will be delivered on the next delivery attempt (which can take a few hours, or in some cases days).If a bounce message has not been received then it is still OK to re-send the message, however as per above the recipient may end up with two copies of the message.
We'd suggest that if you were expecting any emails during this outage, that you contact the sender and ask them to resend.
We're really sorry for the inconvenience caused.
Best wishes,
