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Calls to the Caribbean and Mexico

Sofa Bear

Hurricane Maria is following in the tracks of Hurricane Irma causing additional widespread damage in the Caribbean and this morning Mexico was hit by another strong earthquake. In response, we have taken the following steps for our customers:

Calls to the foreign office helpline:

Calls to the Foreign Office Hotline for Hurricane Maria (+44 (0)20 7008 0000) have been made free of charge.

Calls to the Caribbean:

Calls and texts made to a landline in the Caribbean or a Caribbean mobile from pay monthly mobile, fixed and business lines, or from a Virgin Mobile in the Caribbean between 00:00hrs (UK time) on 6 September to 23:59 (UK time) on 27 September will be free. Calls and texts already made in this time period will be re-credited.

This relates to the countries in the Caribbean affected by Hurricane Maria, which are identified by the UK Government as:

Calls to Mexico

Calls and texts made to a landline in Mexico or a Mexican mobile from pay monthly mobile, fixed and business lines, or from a Virgin Mobile in Mexico between 00:00hrs (UK time) on 20 September to 23:59 (UK time) on 24 September will be free. Calls and texts already made in this time period will be re-credited.

About the author
  • As the UK’s first provider of all four broadband, TV, mobile phone and home phone services, we believe in digital that makes good things happen, for people, communities and businesses. We will do everything we can to ensure technology is a force for good. This is why we’re committed to providing the best guidance, support and services here in the community.