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VirginMedia
Virgin Media Staff
Virgin Media Staff

In light of the terrible events over the past week in the Caribbean, Florida and Mexico we have taken the following steps for our customers:

The Foreign Office Hotline (0207 008 0000) has been made free of charge.

Florida

Calls and texts to a landline in Florida, or a Florida mobile made from pay monthly mobile, fixed and business lines to Florida landlines between 00:00hrs (UK time) on 6 September to 23:59 (UK time) on 20 September will be free. Calls and texts already made in this time period will be re-credited.
This relates to the state of Florida.

Caribbean

Calls and texts made to a landline in the Caribbean or a Caribbean mobile from pay monthly mobile, fixed and business lines, or from a Virgin Mobile in the Carribean between 00:00hrs (UK time) on 6 September to 23:59 (UK time) on 20 September will be free. Calls and texts already made in this time period will be re-credited.

This relates to the Caribbean - which is defined as the list of countries provided by Gov.uk as affected:

  • Anguilla
  • Antigua and Barbuda
  • Bahamas
  • British Virgin Islands
  • Cuba
  • Dominica
  • Dominican Republic
  • Guadeloupe
  • Haiti
  • Martinique
  • Montserrat
  • St Eustatius and Saba
  • St Lucia
  • St Maarten
  • St Vincent and the Grenadines
  • Turks and Caicos Islands

Mexico

Calls and texts made to a landline in Mexico or a Mexican mobile and from pay monthly mobile, fixed and business lines, or from a Virgin Mobile in Mexico between 00:00hrs (UK time) on 6 September to 23:59 (UK time) on 13 September will be free. Calls and texts already made in this time period will be re-credited.