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Calls to Caribbean, Florida and Mexico

Sofa Bear

In light of the terrible events over the past week in the Caribbean, Florida and Mexico we have taken the following steps for our customers:

The Foreign Office Hotline (0207 008 0000) has been made free of charge.

Florida

Calls and texts to a landline in Florida, or a Florida mobile made from pay monthly mobile, fixed and business lines to Florida landlines between 00:00hrs (UK time) on 6 September to 23:59 (UK time) on 20 September will be free. Calls and texts already made in this time period will be re-credited.
This relates to the state of Florida.

Caribbean

Calls and texts made to a landline in the Caribbean or a Caribbean mobile from pay monthly mobile, fixed and business lines, or from a Virgin Mobile in the Carribean between 00:00hrs (UK time) on 6 September to 23:59 (UK time) on 20 September will be free. Calls and texts already made in this time period will be re-credited.

This relates to the Caribbean - which is defined as the list of countries provided by Gov.uk as affected:

  • Anguilla
  • Antigua and Barbuda
  • Bahamas
  • British Virgin Islands
  • Cuba
  • Dominica
  • Dominican Republic
  • Guadeloupe
  • Haiti
  • Martinique
  • Montserrat
  • St Eustatius and Saba
  • St Lucia
  • St Maarten
  • St Vincent and the Grenadines
  • Turks and Caicos Islands

Mexico

Calls and texts made to a landline in Mexico or a Mexican mobile and from pay monthly mobile, fixed and business lines, or from a Virgin Mobile in Mexico between 00:00hrs (UK time) on 6 September to 23:59 (UK time) on 13 September will be free. Calls and texts already made in this time period will be re-credited.

 

About the author
  • As the UK’s first provider of all four broadband, TV, mobile phone and home phone services, we believe in digital that makes good things happen, for people, communities and businesses. We will do everything we can to ensure technology is a force for good. This is why we’re committed to providing the best guidance, support and services here in the community.