POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Hi, I'm experiencing huge drops now & almost all the day, This issue started almost a week ago, I changed the cables, updated the router, checked everything, putting the router in a cold place, making sure it's not heated up, nothing seems to solve i...
I've been with Virgin years - since they took over from Cable and Wireless! The engineer who installed my Hub 5 (I needed multiple phone sockets) told me that I should use theVirgin "Connect" app to test my Wi-Fi coverage and try order the Virgin Wi-...
We have a Hub 5 and two WiFi pods in our house. The TV in our family room often connects via WiFi to either the Hub router at the other end of the house or to WiFi pod one upstairs and therefore shows as poor connection and this affects the streaming...
New router installed has child safe enabled when accessing certain sites. Checked the child safe option which was already off so unsure what is going on. Please help!
I downloaded the vm connect app mainly to try and restrict WiFi times for my children, when I look at connected devices it doesn't even show my daughters iphone and her ipad, I've got the ipads mac address and have looked through all the devices that...
Just moved and replaced a previously owned router that was working with a hub 5 that now doesn’t work . Called and it said that quick start equip is activated and auto hangs up. Found a way of speaking to someone who says sometimes you have to wait ...
It was easy to contract Virgin Media, but almost impossible to talk to anyone to fix my problem: the modem arrived, I have installed it correctly, activated it several times, but have no internet. I have checked the cables and connections, powered it...
Hey, yet again I’ve been having a seriously hard time with VM customer support.My internet is great when we’re in our kitchen or living room, but all but 1 of our bedrooms get no Wi-Fi signal at all, just due to the shape of our house. One Wi-Fi pod ...
SW8 6/8/23. No fault reported on website. All rebooted and still nothing…test your hub doesn’t work just “sorry try again later”. All useless to a working from home situation. Waiting for a WhatsApp agent to reply now…digging in!
Hi, I'm experiencing huge drops now & almost all the day, This issue started almost a week ago, I changed the cables, updated the router, checked everything, putting the router in a cold place, making sure it's not heated up, nothing seems to solve i...
