on 09-01-2016 12:32
Can anyone help with port forwarding on the Hub 3? I am happy with the equipment IP address, the internal start and end port fields. Don't know what to do about the external start and end ports. As I write I am currently on hold with the support line and have been for the past 20 minutes. Help!!
Answered! Go to Answer
on 14-03-2016 20:02
on 15-03-2016 21:51
Unfortunately they sent me the hub 2, not the ac..
on 16-04-2016 11:01
Two weeks a go I have move to Virgin from Sky,
I have hub 3 and I am having the same issue, port forwarding not working
I have setup port forwarding on the hub for my NAS access.
firewall is on
on port checker getting a error "Reason: Connection timed out. "
on my old sky router I have setup and its worked without problem, but on virgin hub its the same setting but getting the time out error.
is that any way I can check the Router Log?
any help will be appreciated..
on 16-04-2016 11:09
@Saraff wrote:Two weeks a go I have move to Virgin from Sky,
I have hub 3 and I am having the same issue, port forwarding not working
I have setup port forwarding on the hub for my NAS access.
firewall is on
on port checker getting a error "Reason: Connection timed out. "
on my old sky router I have setup and its worked without problem, but on virgin hub its the same setting but getting the time out error.
is that any way I can check the Router Log?
any help will be appreciated..
You can check if the port forwarding is correctly setup using this link: http://www.portchecktool.com/
I had to downgrade the router to 2.5AC to get port forwarding working.
You can access the log once you login to the router I guess. I can see the logs on 2.5 Hub.
on 16-04-2016 11:10
If you want it working faster use modem mode get your own router.
on 08-06-2016 19:47
Hi all,
I signed up just to share how I solved my problem:
I called technical support and had them set my account to IPv4 instead of IPv6.
That's it. I then factory reset my hub and port forwarding started working again.
I'm on VM in Ireland and have the SuperHub 3 since last week. This is my first IPv6 Internet service. Too bad that VM's implementation breaks port forwarding!!
Nothing against the new standard, I just hope VM fixes IPv6 port forwarding with a firmware update, but for the moment I'm good.
on 25-07-2016 23:08
how do u disable the firewall for sh3?
on 25-07-2016 23:16
hi i have done all port forwarding that needs to be done but no luck what so ever. the firewall section on modem first there was three green ticks i have even ticked the fourth box to block ip fragmantation or summa.but no luck i dont understand why virgin took this hub out and this hub is no use to anyone needing ports opening anyone with any knowledge plz help me out.
on 26-07-2016 11:28
Im Amazed VM have not rectified the issues with the new Hub yet,I have been on virgin for around 6 months,
I operate a slightly more complicated home network than most users, But i still believe Firewall & NAT are not really classed as enterprise or even business features imo.
It simply does not work on the new hub, Have them downgrade you too the 2AC.
Has AC Wireless & is Still Gigabit
Regards
Cap
on 26-07-2016 13:01