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Registered: ‎31-12-2015
Message 1 of 3 (474 Views)

wifi signal problems

Hi

I have had problems with all my wireless devices connecting for the past 2 days. At first the problem was infrequent but last night all of them (both apple and android) were giving the status connected no internet. all wired connections are working perfectly.

I have never had this problem before and could always get a strong signal throughout my property, which is detached so interference from other peoples wifi shouldn't be an issue.

I tried switching the channel which didn't work.

only switching to 5gz seems to have helped for now.

Here are the screen shots of my router status to see if you can spot any issues.

Screen Shot 2017-07-17 at 07.54.39.pngScreen Shot 2017-07-17 at 07.55.10.png

 

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Registered: a week ago
Message 2 of 3 (901 Views)
Helpful Answer
confirmed by jimib111
a week ago

Re: wifi signal problems

Hi there

had this problem and went through more phone calls than I can remember. Virgin will not send anyone out to look at wifi problems as they do not guarantee a wifi signal only a connection. Yeh I know I had the same thought when I was talking to the complaints department. So basically any wifi problems are up to you. I am a certified Cisco engineer and I couldn't get the super hub3 to work properly, it  ok for about a week with quite slow speeds considering I'm on a 200mb line then the problems you are experiencing came.

so what did I do?

bought a of the shelf router put the vsh3 in modem mode. Now can connect all devices at 150mb wifi 200mb hard wire. No drop outs fast speed, not ideal as had to pay for a router but it's worked.  Virgin don't do wifi, quote from complaints department . Good luck 

 

bramwelt

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Registered: a week ago
Message 2 of 3 (902 Views)
Helpful Answer
confirmed by jimib111
a week ago

Re: wifi signal problems

Hi there

had this problem and went through more phone calls than I can remember. Virgin will not send anyone out to look at wifi problems as they do not guarantee a wifi signal only a connection. Yeh I know I had the same thought when I was talking to the complaints department. So basically any wifi problems are up to you. I am a certified Cisco engineer and I couldn't get the super hub3 to work properly, it  ok for about a week with quite slow speeds considering I'm on a 200mb line then the problems you are experiencing came.

so what did I do?

bought a of the shelf router put the vsh3 in modem mode. Now can connect all devices at 150mb wifi 200mb hard wire. No drop outs fast speed, not ideal as had to pay for a router but it's worked.  Virgin don't do wifi, quote from complaints department . Good luck 

 

bramwelt

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Registered: ‎31-12-2015
Message 3 of 3 (443 Views)

Re: wifi signal problems

Thanks Bramwelt, Strangely the problem is on a super hub 1 which has always worked fine until now.

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