I have had problems with all my wireless devices connecting for the past 2 days. At first the problem was infrequent but last night all of them (both apple and android) were giving the status connected no internet. all wired connections are working perfectly.
I have never had this problem before and could always get a strong signal throughout my property, which is detached so interference from other peoples wifi shouldn't be an issue.
I tried switching the channel which didn't work.
only switching to 5gz seems to have helped for now.
Here are the screen shots of my router status to see if you can spot any issues.
had this problem and went through more phone calls than I can remember. Virgin will not send anyone out to look at wifi problems as they do not guarantee a wifi signal only a connection. Yeh I know I had the same thought when I was talking to the complaints department. So basically any wifi problems are up to you. I am a certified Cisco engineer and I couldn't get the super hub3 to work properly, it ok for about a week with quite slow speeds considering I'm on a 200mb line then the problems you are experiencing came.
so what did I do?
bought a of the shelf router put the vsh3 in modem mode. Now can connect all devices at 150mb wifi 200mb hard wire. No drop outs fast speed, not ideal as had to pay for a router but it's worked. Virgin don't do wifi, quote from complaints department . Good luck
Just a quick update fault ref F005469788 was resolved unfortunately there has been an issue in the exchange and more work is now required ref F005481947 so you may find the service continues to be intermittent.
I will keep an eye on this also and let you know as soon as I know more.