Looking on here this seems a ongoing problem but i thought i would join in with my problem. For no reason 2g drops off, light disappears on super hub2 box. Only way to cure is a reset. This sometimes happens during night when no one is using wifi. sometimes it can be everyday sometimes more
So frustrating but lets hope someone has a answer.
Apologies for your odd wireless issue. Perhaps your Hub needs replacing? If so then I'll be happy to do that for you. Firstly though would you please restore your Hub back to factory default settings and let me know if that helps? If not I'll get a new one sent out.
I am also having this issue, my 2G signal is pretty much non existent on multiple devices I have tried. I have changed the WIFI channel to see if that makes any difference but it doesnt. Ive made sure that nothing is interfering with the Superhub 2 router, still no change. Ive had web chats with technical support and have done everything they suggested, I have also called the technical support and was told that its quite normal to have signal interference, i dont agree that i should get interference when i am sat only a couple of feet away from the router.
I asked if I could be upgraded to a SuperHub3 but I was told that I would have the same problem. was then told my only options were to change the channels to find one that works (i have done that), to deal with the issue like everyone else does or to go and buy an aftermarket router and put the Superhub2 into modem mode. If I wasnt paying Virgin £75 a month for TV and broadband I would probably consider this, but I feel that I am being fobbed off.
I have been a loyal broadband customer for a few years now and feel thoroughly let down.