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gton82
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virginmedia cannot access certain websites

Good Evening

I am having issues trying to get onto the following websites - 

www.slleisureandculture.co.uk - 212.219.209.216

www.sllcbooking.co.uk - 212.219.209.218

courses.sllcbooking.co.uk -212.219.209.218

The sites above are council run websites for my area.

I cannot ping any of the sites - Request timed out.

I have run a tracert and its dropping the trace.

I can access the websites from my work.

I cannot access the sites from different devices in the house.

Can someone from VM look into this for me?

Thanks

 

Gavin

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Message 9 of 16
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Re: virginmedia cannot access certain websites

@gton82

This is primarily a community help and support forum so while Virgin Media can and do respond on here, it can take them upwards of a week to do so.

I'm not a Virgin Media employee but this is my take on the situation.

1. Pings and tracerts are inconclusive as it appears that the site is blocking ICMP echo responses.  I have used an alternative tool called TCPing instead.

PS C:\Users\timdu> tcping www.slleisureandculture.co.uk

Probing 212.219.209.216:80/tcp - Port is open - time=94.389ms
Probing 212.219.209.216:80/tcp - Port is open - time=75.714ms
Probing 212.219.209.216:80/tcp - Port is open - time=61.153ms
Probing 212.219.209.216:80/tcp - Port is open - time=50.226ms

Ping statistics for 212.219.209.216:80
     4 probes sent.
     4 successful, 0 failed.
Approximate trip times in milli-seconds:
     Minimum = 50.226ms, Maximum = 94.389ms, Average = 70.370ms

So it's not a general block against Virgin Media users

The fact that it's blocking you when you are in router mode, means that South Lanarkshire Leisure has decided to block your public IP address (you have a different public IP in modem mode).

Now because they are the ones blocking you - only they can remove that block.  Which is why Virgin Media asked you to contact them directly.  You can find your current public IP by simply entering IP into a Google search bar from your Virgin connection.  Note that Virgin IP's 

South Lanarkshire Leisure's headquarters number is Tel: 01698 476262 (Taken from their website)

HTH

Tim

________________________________________


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Dave_cq
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Message 2 of 16
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Re: virginmedia cannot access certain websites

Checked them and no problems accessing from here (Epsom) Gavin.   Might be a VirginMedia DNS server issue.  You could try changing your DNS server from Virgin to Google or OpenDNS (I use them).

 

 

********* SuperHub 2ac - Asus rt-ac68u Router - Vivid 100Mbps **********

Electron
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gton82
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Re: virginmedia cannot access certain websites

Hi Dave

Thanks for the info and checking the sites for me.

I have tried using the VM DNS 194.168.4.100 / 8.100 and also 8.8.8.8 and 8.8.4.4 but doesn't make a difference.

I logged into my superhub and ran a ping and tracert and they failed directly from the superhub.

Which makes me think its a VM issue.

Thanks

 

Gavin

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gton82
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Re: virginmedia cannot access certain websites

Just noticed on my superhub 

network log error -

28/01/2017 20:18:59  28/01/2017 20:18:59  Critical (3)  82000400  Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 

 

Thanks

Gavin

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gton82
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Re: virginmedia cannot access certain websites

Can anyone from virgin media advise on this issue?

Thanks

 

Gavin

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gton82
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Re: virginmedia cannot access certain websites

Put my superhub onto modem mode and I could access the sites.

I got an external IP address 82.x.x.x when I was on modem mode.

Put my wifi back on after 24hrs as I was advised by the 1st line support.

On the wifi I cannot access the sites as I now have an internal ip address again 192.168.x.x.

So I presume I have an issue either with my superhub or virginmedia have a routing issue!

P.s still no feedback from anyone on this forum from virginmedia!

Gavin

 

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gton82
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Re: virginmedia cannot access certain websites

still getting the error below - 

 03/02/2017 18:07:31  03/02/2017 18:07:31  Critical (3)  82000400  Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 
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gton82
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Message 8 of 16
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Re: virginmedia cannot access certain websites

so the sage continues...............

Spoke to a VM agent via the chat and he advised me that because I can access the site via modem mode that this is not a virgin media issue and that the host is blocking me from accessing the sites.

 then asked the agent how do we get this resolved if its the host that blocking me they advised I need to contact them?

How can I contact a host when I do not own the IP address VIRGINMEDIA DO!!!

Great service VM one complaint heading your way!

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Message 9 of 16
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Re: virginmedia cannot access certain websites

@gton82

This is primarily a community help and support forum so while Virgin Media can and do respond on here, it can take them upwards of a week to do so.

I'm not a Virgin Media employee but this is my take on the situation.

1. Pings and tracerts are inconclusive as it appears that the site is blocking ICMP echo responses.  I have used an alternative tool called TCPing instead.

PS C:\Users\timdu> tcping www.slleisureandculture.co.uk

Probing 212.219.209.216:80/tcp - Port is open - time=94.389ms
Probing 212.219.209.216:80/tcp - Port is open - time=75.714ms
Probing 212.219.209.216:80/tcp - Port is open - time=61.153ms
Probing 212.219.209.216:80/tcp - Port is open - time=50.226ms

Ping statistics for 212.219.209.216:80
     4 probes sent.
     4 successful, 0 failed.
Approximate trip times in milli-seconds:
     Minimum = 50.226ms, Maximum = 94.389ms, Average = 70.370ms

So it's not a general block against Virgin Media users

The fact that it's blocking you when you are in router mode, means that South Lanarkshire Leisure has decided to block your public IP address (you have a different public IP in modem mode).

Now because they are the ones blocking you - only they can remove that block.  Which is why Virgin Media asked you to contact them directly.  You can find your current public IP by simply entering IP into a Google search bar from your Virgin connection.  Note that Virgin IP's 

South Lanarkshire Leisure's headquarters number is Tel: 01698 476262 (Taken from their website)

HTH

Tim

________________________________________


Only use Helpful answer if your problems been solved.

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tweetiepooh
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Message 10 of 16
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Re: virginmedia cannot access certain websites

Hi

I can see the sites and resolve DNS (OpenDNS).

What does traceroute show?  I had an issue where a routing/peering issue blocked access to download.company.com though www.company.com worked OK.  The issue was not on the VM network but VM needed to deal.  Took some time to fix.  traceroute was very odd with www showing one route and download something completely different though IP's where adjacent and notes showed them both to same "location".

That said because you can access in modem mode the supplier may have a block on the IP of your Shub.  You could login to Shub to get external IP and if different from IP that was assigned to PC in modem mode ask the supplier.

If you do what you've always done, you'll get what you've always got. Jim Elliot

I work for Virgin Media but respond here on an individual basis. No comment or assistance offered is done in any official capacity.
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