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Sharon1979
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terrible buffering

on a 150mb connection hardwired no less and get terrible buffering for online services this is simply not acceptable a basic adsl 30mb connection gave me absolutely no buffering I will be looking to terminating under service not fit for purpose

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Forum Team (Retired) Adam_L
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Re: terrible buffering

Hi Sharon1979, 

Thanks for getting in touch to let us know about your issues with your broadband connection. I apologise for any troubles incurred.

I have tested things from here and I can see that both of your upstream power levels are out of the preferred ranges and will need to be looked at by one of our engineers.

I will send you a PM (purple envelope at the top) detailing what's required to proceed with making the booking. Please respond to me there and I'll get this sorted for you.

Take care,

Thanks, 

Adam.


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