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jonathanlouis
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swapping broadband connection switching over providers

i add my broadband installed today from another provider but still have virgin ongoing till cut off from next week its active the other router havent set it up because im still using yours still 

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Forum Team
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Re: swapping broadband connection switching over providers

Hi Jonni

Thanks for your post about the disconnection process.

I understand you have arranged a cancellation with us and appreciate you letting us know you have the new equipment from your new provider. You will have your disconnection arranged for the original due date with us and this will not change. That doesn't mean that you cannot set up the broadband with your new provider whenever you want to even if the disconnect form us is pending to go ahead at a future date.

Just let us know if you need anything else.

Karen_A
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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jonathanlouis
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Re: swapping broadband connection switching over providers

sky news available on talk talk
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