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kemalibs
On our wavelength
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superhub 3

Dire speeds in the hp1 area which has been going on for months is it possible that i can request a superhub 3? have had at least 4 superhubs in the past few years and they work fine for a while then the speed issues start

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Superuser
Superuser
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Re: superhub 3

cannot see the change of hub to a 3 solving it - if speeds are low they are low

is the problem 24/7 or just peak times - is it wired or wireless - post the upstream and downstream levels 

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Tony
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Forum Team
Forum Team
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Re: superhub 3

Hi kemalibs,

 

Thanks for taking the time to post on the community.

 

My apologies that you are experiencing slow broadband speeds. 

 

From checking your connection, there is a high peak time traffic fault in your area which is causing slow speeds. Our networks team are investigating the problem and are improving bandwidth and performance to help with this issue. The reference number is F004232138 and with a review date of 30th November.

 

As  mentioned by -tony- do you get these speeds at all times of the day? Are you testing through a wired or wireless connection?

 

Hope to hear from you soon

Sam


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omendata
Superfast
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Re: superhub 3

Dont bother the superhub 3 isnt as good as the superhub 2 or 2ac - same poor wifi speeds and a lot of menu options removed and security is deprecated in some areas!

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