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P11GLK
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superhub 2 slow with some devices

Hi, im having a bit of trouble using internet on a couple of my devices, seem to be running slow on a brand new samsung tablet, i know its not the tablet as i have tryed at my parents house who also havd a superhub 2 and works fine, my raspberry pi seem to stuggle streaming too and sometime my TV when on youtube but using wired connection, I suspect router fault, is there anyway of upgrading router???

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Re: superhub 2 slow with some devices

Hi there P11GLK,

 

Thanks for posting and welcome to the community.

 

I'm sorry to read that you are having issues with your broadband connection.

 

From checking your connection, there is a high peak time traffic fault in your area which is causing slow speeds. The reference number is F004796471 and has a review date of 29th March.

 

Do you notice this issue at all times of the day or is it just during peak hours?

If you complete a speed test through a wired connection on a PC/laptop, what speeds do you achieve?

 

Let us know how you get on

Sam


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P11GLK
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Re: superhub 2 slow with some devices

I seem to be getting a fast speed, most of the time 100mb wireless on other devices, sometimes get a connection issue when doing speed test on tablet, seem slow sometime communicating with TV which is a wired connection (youtube), it seems to me to be a router issue, but i feel i shouldnt have to buy another router to find out, is there anyway i can have my router replaced?
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Re: superhub 2 slow with some devices

Hi P11GLK,

 

Thanks for getting back to me.

 

If you notice an issue during peak hours it will be due to the high peak time traffic fault in your area.

 

With the TV connection, does this only happen with YouTube? Is YouTube working if you use it through a PC/laptop?

 

Speak soon

Sam

 


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P11GLK
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Re: superhub 2 slow with some devices

Spoke to tech team yesterday, they have noticed a fault with hub, sending me super hub 3 in post
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