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brad_29
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sooo slooow

hi guys

here we go again i get a email to go try my new speed that virgin media sent me i click on it and hey presto there a fault every time i check out the speed email there fixing something all the time so slooooow 

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Forum Team (Retired) Adam_L
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Re: sooo slooow

Hi brad_29, 

 

Thanks for getting in touch to let us know about your issues with your connection being slow, I apologise for any inconvenience caused.

 

I have tested things from here and I can see that your area cable seems to be suffering some load issues, especially during the peak hours. We're planning to undertake some upgrades to parts of our external network in your area in order to combat this.

The upgrades will be to improve bandwidth and performance during the peak hours, the reference number for this is F004714202 and is currently scheduled to be reviewed around the end of November. 

 

Just post back on the forums closer to the date and we'll gladly have a look for any updates for you should they be available.

 

Take care, 

Thanks,

Adam.


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