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shell2
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slow broadband speed

Hi I am currently on superfibre 50, but every night between 8pm to 11pm the  download speed drops to under 5mbps which is making it difficult to stream anything such as netflix, if anyone could help it would be appreciated , I am in area 12

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zoew
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Re: slow broadband speed

In my experience it doesn't matter where you are, what service you're paying for or how many times you report problems. Nothing ever happens.

The fact Virgin hasn't responded to your post gives you a good indication of how much they care about your problem.

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Re: slow broadband speed

Hi shell2,

 

Welcome to the community and thanks for posting.

 

Sorry to read that you are experiencing slow broadband speeds during peak hours.

 

I've managed to locate your account and it appears that you are being affected by a high peak time traffic fault in your area. The reference number is F004956176 and has a review date of 15th February.

 

I've sent you a PM (purple envelope icon, right corner), to discuss this further.

 

Hope to hear from you soon

Sam


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