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HughJarsse
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Message 1 of 27
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'resolving host' problem..

OK, since the 'fiasco' with the webmail/website debacle a week or so ago, I now have a constant 'resolving host' and a longish wait for web pages to appear, sometimes up to 20 seconds or so, which did not happen previously.

Tried clearing browser cache (chrome) and also tried IE11, (no 'resolving host')  but still the same time waiting for pages to load.

Also now done a reset of the (not so) 'superhub' 2AC, (pull plug for 30+secs, not a complete reboot) but still persists.

Before last weeks mail/web problem, never had any problems. Nothing has changed on PC, all exactly as it was before. Getting annoying everytime you open a web page, you get this longish wait!!

Any ideas, or anyone else suffering the same problems??

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Iainroy
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Message 2 of 27
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Re: 'resolving host' problem..

Same here in Farnborough - but Virgin refuse to acknowledge there's an issue.
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Laver2k
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Message 3 of 27
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Re: 'resolving host' problem..

Same here in Bath.

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HughJarsse
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Message 4 of 27
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Re: 'resolving host' problem..

And the response from VM is...........................Total Silence... (as usual!)

4 days later, STILL having the 'resolving host' problem, pages taking over 30 seconds to load!! (same in IE as chrome, without the 'resolving host' message)

VM not interested, (as usual!)

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HughJarsse
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Message 5 of 27
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Re: 'resolving host' problem..

Now got to the point where it's over 40 seconds peer page loading, 'resolving host'

Checked the hub log and appear to have real T3 problems?

Reset the hub a day or so ago (again) but still problems. (also cleared browser cache again, as well!!

Network Log

First TimeLast TimePriorityError NumberDescription
26/03/2016 19:51:49 GMT26/03/2016 19:51:49 GMTCritical (3)82000200No Ranging Response received - T3 time-out
26/03/2016 18:54:31 GMT26/03/2016 18:54:31 GMTCritical (3)82000200No Ranging Response received - T3 time-out
26/03/2016 18:54:30 GMT26/03/2016 18:54:30 GMTCritical (3)82000200No Ranging Response received - T3 time-out
26/03/2016 18:54:29 GMT26/03/2016 18:54:29 GMTCritical (3)82000200No Ranging Response received - T3 time-out
25/03/2016 18:39:49 GMT25/03/2016 18:39:49 GMTWarning (5)66050310Auth Success - Web login successful.
25/03/2016 08:16:42 GMT25/03/2016 08:16:42 GMTError (4)68010302DHCP WAN IP - 86.13.106.96
25/03/2016 08:15:51 GMT25/03/2016 08:15:51 GMTError (4)68000407TOD established
Time Not EstablishedTime Not EstablishedNotice (6)84000510Downstream Locked Successfully
24/03/2016 11:37:50 GMT24/03/2016 11:37:50 GMTCritical (3)82000200No Ranging Response received - T3 time-out
24/03/2016 11:37:49 GMT24/03/2016 11:37:49 GMTCritical (3)82000200No Ranging Response received - T3 time-out
24/03/2016 11:37:47 GMT24/03/2016 11:37:47 GMTCritical (3)82000200No Ranging Response received - T3 time-out
24/03/2016 11:37:46 GMT24/03/2016 11:37:46 GMTCritical (3)82000200No Ranging Response received - T3 time-out
24/03/2016 11:37:45 GMT24/03/2016 11:37:45 GMTCritical (3)82000200No Ranging Response received - T3 time-out
24/03/2016 11:37:43 GMT24/03/2016 11:37:43 GMTCritical (3)82000200No Ranging Response received - T3 time-out
24/03/2016 08:24:08 GMT24/03/2016 08:24:08 GMTCritical (3)82000200No Ranging Response received - T3 time-out
24/03/2016 08:21:19 GMT24/03/2016 08:21:19 GMTCritical (3)82000200No Ranging Response received - T3 time-out
24/03/2016 08:21:17 GMT24/03/2016 08:21:17 GMTCritical (3)82000200No Ranging Response received - T3 time-out
24/03/2016 08:21:16 GMT24/03/2016 08:21:16 GMTCritical (3)82000200No Ranging Response received - T3 time-out
24/03/2016 08:21:15 GMT24/03/2016 08:21:15 GMTCritical (3)82000200No Ranging Response received - T3 time-out
24/03/2016 08:21:14 GMT24/03/2016 08:21:14 GMTCritical (3)82000200No Ranging Response received - T3 time-out

 

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Message 6 of 27
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Re: 'resolving host' problem..

Hi HughJarsee,

 

Sorry to see you're getting T3 issues. I'd like to book a technician to visit and check over the local connection.

I've just sent you a private message to arrange the best time.

 


The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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HughJarsse
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Message 7 of 27
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Re: 'resolving host' problem..


John_G wrote:

Hi HughJarsee,

 

Sorry to see you're getting T3 issues. I'd like to book a technician to visit and check over the local connection.

I've just sent you a private message to arrange the best time.

 


Hi Jon,

have just replied to your pm, also added the latest network log, (since the last reset) fewer T3's but now some 'DCHP renew  sent. no response for ipv4' 

Not sure what's going on, but still getting these 'resolving host' messages in chrome, and long waits for pages to appear, even with IE?

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HughJarsse
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Message 8 of 27
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Re: 'resolving host' problem..

Hi Jon, 

message sent for you with latest logs.

Hope this is OK, and we can arrange to get an engineer booked.

 

HughJarsse

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strinjf
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Message 9 of 27
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Re: 'resolving host' problem..

HughJarsse (like the name Smiley Happy )

Out of interest are you using a wireless connection when you're experiencing the Resolving host problem?

I've been suffering with this for a couple of weeks now (over wifi), but when I connect the laptop via ethernet cable to the hub the problem does not occur!

Strange!

I've started a new thread about this - as I would really like to get to the bottom of this.
---------
John.
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HughJarsse
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Message 10 of 27
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Re: 'resolving host' problem..


strinjf wrote:
HughJarsse (like the name Smiley Happy )

Out of interest are you using a wireless connection when you're experiencing the Resolving host problem?

I've been suffering with this for a couple of weeks now (over wifi), but when I connect the laptop via ethernet cable to the hub the problem does not occur!

Strange!

I've started a new thread about this - as I would really like to get to the bottom of this.

Hi strinjf, no my connection is, and always has been wired, cat6 cable, less than 2M from the hub.

Although the same problem does occur using wireless on laptop & tablet, it is not specific to wireless, but effects are the same.

Problem only started when we had this e-mail problem a while ago. Nothing changed on computer, nothing new installed/downloaded, etc, just this annoying 'resolving host' when using Chrome, and a long delay if using IE 11 in Win 7 pro. (timed both browsers loading same pages, and same times, just no 'resolving host' message in IE)

 

HughJarsse

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