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guycruls
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Message 1 of 8
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passcode for Virgin Media WiFi

Have downloaded the IOS app called Virgin Media WiFi, to pick up Virgin Media hotspots about town.

However, I can finalise install, as the app does not recognise my passcode.

I take it this is the passcode for my WiFi? Not working.

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Superuser
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Message 2 of 8
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Re: passcode for Virgin Media WiFi

It presumeably wants the password for your My VirginMedia account, not the passphrase for you broadband wifi.

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jefferson5
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Re: passcode for Virgin Media WiFi

Did you get to the bottom of this? I have absolutely no idea what passcode it is referring to either. Cannot believe the app developers give no clue or explanation.

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jefferson5
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Re: passcode for Virgin Media WiFi

Ok, I was being a bit silly (though honestly it should have been made clearer) - it is referring to your phone passcode and nothing to do with Virgin passwords or codes. Perhaps would have realised earlier but generally only use touch id to unlock phone so rarely even think about the passcode.

Possible enhancement for Virgin - rephrase your app to ask for "phone passcode"? Hope this helps someone else.

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Forum Team
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Message 5 of 8
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Re: passcode for Virgin Media WiFi

Hello jefferson5,

 

Thank you for the update!

 

Sorry for the confusion, we'll take your feedback on board.

 

Let us know if we can help with anything else and we'll be along with a magic potion to help you out!

 

Catch you again soon,

Take care.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


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guycruls
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Message 6 of 8
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Re: passcode for Virgin Media WiFi

thanks to other users tenacity, we have now clarified that the pass code asked for is the phone's pass code.

There is NO WAY one can guess this, and Virgin Media was being abysmally CRETINOUS.

I had this app for weeks on my phone and was unable to set up because of this ENORMOUS bug.

It doesn't get more unprofessional than that.

And by the way, Virgin Media should have stepped into the discussion and clarified things...

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ifeelpossessed
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Message 7 of 8
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Re: passcode for Virgin Media WiFi

I've just downloaded this app and had exactly the same question on the passcode - after the first failed attempt I tried my phone's passcode which worked.

 

So Virgin have taken no steps to clarify what code is required...

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Superuser
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Message 8 of 8
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Re: passcode for Virgin Media WiFi

It is covered within the app help on iOS: 

IMG_0004.PNG

**********************************
I work for Virgin Media - but all opinions posted here are my own
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