Menu
Reply
  • 14
  • 2
  • 1
Bradnighto
On our wavelength
224 Views
Message 1 of 6
Flag for a moderator

over paying for slow performance

So, a couple months ago I decided to upgrade my broadband from 50mbps to 200mbps. I've been running routine speed tests almost 3-4 times a week. i have found that the fasted speed is about 70mbps, but the average download speed is 30-50mbps. Its really not worth the extra £30 a month, so it is best to downgrade to a slower package and get the same results. Has anyone ever had sky broadband? If so, is it any better? 

Thanks

0 Kudos
Reply

Helpful Answers
  • 14
  • 2
  • 1
Bradnighto
On our wavelength
338 Views
Message 3 of 6
Flag for a moderator
Helpful Answer

Re: over paying for slow performance

Network log C&P in plain text.

First Time Last Time Priority Error Number Description

01/11/2016 11:34:07 GMT 01/11/2016 11:34:07 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
01/11/2016 11:34:06 GMT 01/11/2016 11:34:06 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
01/11/2016 11:34:04 GMT 01/11/2016 11:34:04 GMT Critical (3) 84000500 SYNC Timing Synchronization failure - Loss of Sync
01/11/2016 11:34:03 GMT 01/11/2016 11:34:03 GMT Critical (3) 84000500 SYNC Timing Synchronization failure - Loss of Sync
01/11/2016 11:32:46 GMT 01/11/2016 11:32:46 GMT Error (4) 68010302 DHCP WAN IP - ************
01/11/2016 11:32:07 GMT 01/11/2016 11:32:07 GMT Error (4) 68000407 TOD established
01/11/2016 11:31:54 GMT 01/11/2016 11:31:54 GMT Notice (6) 84000510 Downstream Locked Successfully
01/11/2016 11:31:42 GMT 01/11/2016 11:31:42 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
Time Not Established Time Not Established Warning (5) 84020300 MDD message timeout
Time Not Established Time Not Established Warning (5) 84020200 Lost MDD Timeout
Time Not Established Time Not Established Error (4) 68000409 TOD not Established
Time Not Established Time Not Established Error (4) 68000409 TOD not Established
01/11/2016 09:17:06 GMT 01/11/2016 09:17:06 GMT Warning (5) 84020200 Lost MDD Timeout
01/11/2016 09:17:06 GMT 01/11/2016 09:17:06 GMT Warning (5) 84020200 Lost MDD Timeout
01/11/2016 09:17:05 GMT 01/11/2016 09:17:05 GMT Warning (5) 84020200 Lost MDD Timeout
01/11/2016 09:17:05 GMT 01/11/2016 09:17:05 GMT Warning (5) 84020200 Lost MDD Timeout
01/11/2016 09:17:00 GMT 01/11/2016 09:17:00 GMT Critical (3) 84000500 SYNC Timing Synchronization failure - Loss of Sync
01/11/2016 09:17:00 GMT 01/11/2016 09:17:00 GMT Critical (3) 84000500 SYNC Timing Synchronization failure - Loss of Sync
30/10/2016 12:53:48 GMT 30/10/2016 12:53:48 GMT Error (4) 68010302 DHCP WAN IP - *************

Upstream C&P as plain text:


Upstream
US-1 US-2 US-3 US-4
Channel Type 2.0 N/A N/A 2.0
Channel ID 25 N/A N/A 27
Frequency (Hz) 46200000 N/A N/A 32600000
Ranging Status Success N/A N/A Success
Modulation 16QAM N/A N/A 16QAM
Symbol Rate (Sym/sec) 5120000 N/A N/A 5120000
Mini-Slot Size 4 N/A N/A 4
Power Level (dBmV) 42.50 N/A N/A 41.50
T1 Timeouts 0 0 0 0
T2 Timeouts 0 0 0 0
T3 Timeouts 1 0 0 1
T4 Timeouts 0 0 0 0

 

Downstream C&P as plain text:

DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8
Frequency (Hz) 299000000 267000000 275000000 283000000 291000000 307000000 315000000 323000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock) Locked Locked Locked Locked Locked Locked Locked Locked
Channel ID 21 17 18 19 20 22 23 24
Modulation 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM
Symbol Rate (Msym/sec) 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17
Power Level (dBmV) 1.61 1.02 1.17 1.51 1.67 1.33 1.16 1.30
RxMER (dB) 37.94 37.09 37.09 36.84 37.94 37.94 37.64 37.36
Pre RS Errors 36845 68556 48027 43882 34409 32755 24906 20811
Post RS Errors 3522 7058 5548 5546 6345 6845 523 569

 

 

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

0 Kudos
Reply
  • 2.96K
  • 378
  • 939
Superuser
Superuser
324 Views
Message 5 of 6
Flag for a moderator
Helpful Answer

Re: over paying for slow performance

@Bradnighto Power levels look OK. I suspect you are still suffering with the peak time utilisation fault (F003331767) that staff informed you about back in May:

http://community.virginmedia.com/t5/Speed/Ridiculously-slow-broadband/m-p/3124911#M115632

If you are experiencing slow speeds outside of peak times then let me know, otherwise the best that the forum staff will probably be able to do is give a new review date for F003331767.

______________________
Scott

Disclaimer - I don't work for Virgin Media. I'm just another VM user trying to help out so my answers may be wrong Smiley Happy If my answer solves your problem please mark it as helpful as it may help others
My setup: Vivid 200 Optical fibre with Superhub 2 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.  


All Replies
  • 2.96K
  • 378
  • 939
Superuser
Superuser
222 Views
Message 2 of 6
Flag for a moderator

Re: over paying for slow performance

I would say it depends if the speed bottleneck is your hardware or a fault on the line.  If your hardware can't achieve 200Mbps due to it's limitations then there is no point having the 200Mbps package.  If is is a line fault, then getting it fixed will give you the speed you pay for.

Are you using a wired Ethernet connection to the VM hub or a wireless connection? Wireless is easily disrupted by a number of external factors, so a wired test is the best way to get a true picture of what speed your line is able to achieve. It also helps to pinpoint if the issue is with the wireless or your line.

Are you seeing slow speeds all day or only at peak times (typically 4pm-11pm weekdays and weekends)?

If you go to http://192.168.100.1/ to get the VM hub GUI. Don't login but instead click on Router Status which is either a button in the top right of the screen or a text link at the bottom of the screen depending on which hub you have. Click on the Downstream, Upstream and Network Log sections and copy & paste the figures from those screens and post them here. If you attach screen shots then they will not be visible to most of us until they are approved by a moderator so pasting text is better, don't worry about the formatting.

The community can have a look for you and see if anything in the figures looks wrong and advise accordingly. Or you can wait for the VM staff to pick up this thread in a few days (up to a week) and run checks on your line.

______________________
Scott

Disclaimer - I don't work for Virgin Media. I'm just another VM user trying to help out so my answers may be wrong Smiley Happy If you do like my answer please mark it as helpful as it may help others
My setup: Vivid 200 Optical fibre with Superhub 2 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.  

 

  • 14
  • 2
  • 1
Bradnighto
On our wavelength
339 Views
Message 3 of 6
Flag for a moderator
Helpful Answer

Re: over paying for slow performance

Network log C&P in plain text.

First Time Last Time Priority Error Number Description

01/11/2016 11:34:07 GMT 01/11/2016 11:34:07 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
01/11/2016 11:34:06 GMT 01/11/2016 11:34:06 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
01/11/2016 11:34:04 GMT 01/11/2016 11:34:04 GMT Critical (3) 84000500 SYNC Timing Synchronization failure - Loss of Sync
01/11/2016 11:34:03 GMT 01/11/2016 11:34:03 GMT Critical (3) 84000500 SYNC Timing Synchronization failure - Loss of Sync
01/11/2016 11:32:46 GMT 01/11/2016 11:32:46 GMT Error (4) 68010302 DHCP WAN IP - ************
01/11/2016 11:32:07 GMT 01/11/2016 11:32:07 GMT Error (4) 68000407 TOD established
01/11/2016 11:31:54 GMT 01/11/2016 11:31:54 GMT Notice (6) 84000510 Downstream Locked Successfully
01/11/2016 11:31:42 GMT 01/11/2016 11:31:42 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
Time Not Established Time Not Established Warning (5) 84020300 MDD message timeout
Time Not Established Time Not Established Warning (5) 84020200 Lost MDD Timeout
Time Not Established Time Not Established Error (4) 68000409 TOD not Established
Time Not Established Time Not Established Error (4) 68000409 TOD not Established
01/11/2016 09:17:06 GMT 01/11/2016 09:17:06 GMT Warning (5) 84020200 Lost MDD Timeout
01/11/2016 09:17:06 GMT 01/11/2016 09:17:06 GMT Warning (5) 84020200 Lost MDD Timeout
01/11/2016 09:17:05 GMT 01/11/2016 09:17:05 GMT Warning (5) 84020200 Lost MDD Timeout
01/11/2016 09:17:05 GMT 01/11/2016 09:17:05 GMT Warning (5) 84020200 Lost MDD Timeout
01/11/2016 09:17:00 GMT 01/11/2016 09:17:00 GMT Critical (3) 84000500 SYNC Timing Synchronization failure - Loss of Sync
01/11/2016 09:17:00 GMT 01/11/2016 09:17:00 GMT Critical (3) 84000500 SYNC Timing Synchronization failure - Loss of Sync
30/10/2016 12:53:48 GMT 30/10/2016 12:53:48 GMT Error (4) 68010302 DHCP WAN IP - *************

Upstream C&P as plain text:


Upstream
US-1 US-2 US-3 US-4
Channel Type 2.0 N/A N/A 2.0
Channel ID 25 N/A N/A 27
Frequency (Hz) 46200000 N/A N/A 32600000
Ranging Status Success N/A N/A Success
Modulation 16QAM N/A N/A 16QAM
Symbol Rate (Sym/sec) 5120000 N/A N/A 5120000
Mini-Slot Size 4 N/A N/A 4
Power Level (dBmV) 42.50 N/A N/A 41.50
T1 Timeouts 0 0 0 0
T2 Timeouts 0 0 0 0
T3 Timeouts 1 0 0 1
T4 Timeouts 0 0 0 0

 

Downstream C&P as plain text:

DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8
Frequency (Hz) 299000000 267000000 275000000 283000000 291000000 307000000 315000000 323000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock) Locked Locked Locked Locked Locked Locked Locked Locked
Channel ID 21 17 18 19 20 22 23 24
Modulation 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM
Symbol Rate (Msym/sec) 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17
Power Level (dBmV) 1.61 1.02 1.17 1.51 1.67 1.33 1.16 1.30
RxMER (dB) 37.94 37.09 37.09 36.84 37.94 37.94 37.64 37.36
Pre RS Errors 36845 68556 48027 43882 34409 32755 24906 20811
Post RS Errors 3522 7058 5548 5546 6345 6845 523 569

 

 

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

0 Kudos
Reply
  • 14
  • 2
  • 1
Bradnighto
On our wavelength
185 Views
Message 4 of 6
Flag for a moderator

Re: over paying for slow performance

I hope that helps

0 Kudos
Reply
  • 2.96K
  • 378
  • 939
Superuser
Superuser
325 Views
Message 5 of 6
Flag for a moderator
Helpful Answer

Re: over paying for slow performance

@Bradnighto Power levels look OK. I suspect you are still suffering with the peak time utilisation fault (F003331767) that staff informed you about back in May:

http://community.virginmedia.com/t5/Speed/Ridiculously-slow-broadband/m-p/3124911#M115632

If you are experiencing slow speeds outside of peak times then let me know, otherwise the best that the forum staff will probably be able to do is give a new review date for F003331767.

______________________
Scott

Disclaimer - I don't work for Virgin Media. I'm just another VM user trying to help out so my answers may be wrong Smiley Happy If my answer solves your problem please mark it as helpful as it may help others
My setup: Vivid 200 Optical fibre with Superhub 2 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.  

  • 10.06K
  • 294
  • 626
Forum Team
Forum Team
68 Views
Message 6 of 6
Flag for a moderator

Re: over paying for slow performance

Hey there Bradnighto,

 

Thanks for posting Smiley Happy

 

Really sorry to read about the connection problems you're getting, Scott has been helping I see.

 

I've just checked your connection, right now we have an active SNR fault (F004873052) on-going which should be resolved on the 18th of this month. Do you mind posting back after the 18th so we can check again after the SNR issue has cleared.

 

Many thanks for your patience,

Take care.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out