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grahame15
On our wavelength
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Message 1 of 47
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ongoing issues ne31 area

Downstream   DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8

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Channel ID95678101112
Modulation256QAM256QAM256QAM256QAM256QAM256QAM256QAM256QAM
Symbol Rate (Msym/sec)6.9520006.9520006.9520006.9520006.9520006.9520006.9520006.952000
Interleave DepthI=12
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I=12
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Power Level (dBmV)5.224.925.155.045.165.175.245.33
RxMER (dB)37.9437.3637.6437.3638.2637.9437.9437.94
Pre RS Errors1786296539127735561331323316310
Post RS Errors280283305274295303297280
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grahame15
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Message 2 of 47
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Re: ongoing issues ne31 area

Upstream   US-1 US-2 US-3 US-4

Channel Type2.0N/AN/A2.0
Channel ID17N/AN/A18
Frequency (Hz)37600000N/AN/A31000000
Ranging StatusSuccessN/AN/ASuccess
Modulation64QAMN/AN/A64QAM
Symbol Rate (Sym/sec)5120000N/AN/A5120000
Mini-Slot Size4N/AN/A4
Power Level (dBmV)42.00N/AN/A42.00
T1 Timeouts5555
T2 Timeouts0000
T3 Timeouts0000
T4 Timeouts0000
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grahame15
On our wavelength
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Message 3 of 47
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Re: ongoing issues ne31 area

Upstream Burst   Req
(1) Init Maint
(3) Per Maint
(4) Adv Short
(9) Adv Long
(10) Adv UGS
(11)

Modulation TypeQPSKQPSKQPSK64QAM64QAM64QAM
Differential EncodingOFFOFFOFFOFFOFFOFF
Preamble Length56384384104128128
Preamble Value Offset39666102810281028
FEC Error Correction (T)000101010
FEC Codeword Information Bytes (K)163434150232232
Maximum Burst Size000200
Guard Time Size84848888
Last Codeword LengthFixedFixedFixedShortenedShortenedShortened
Scrambler On/OffONONONONONON
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grahame15
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Message 4 of 47
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Re: ongoing issues ne31 area

hi had a engineer out again and 2 days later internet is of again wireless down and rest slow im now at breaking point this has been going on since virgin started the speed upgrades either fix it please or reduce the cost of the poor service until a proper fix is done instead of these temp fixes. every enginner tells me the same thing its ongoing in this area 

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grahame15
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Message 5 of 47
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Re: ongoing issues ne31 area

hi problems now started again tv channels going of  and internet slow and loss of wireless told on phone poor signal and he is escalating it as its a bigger problem than a engineer can sort. can someone tell me whats going on and also can i have a reduction in costs until  i have a service that i am paying for please.

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Forum Team
Forum Team
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Message 6 of 47
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Re: ongoing issues ne31 area

Hi grahame15

Thanks for posting on the community.

Sorry to read that you are experiencing an issue with the TV and broadband service.

From checking your connection, there are no faults reported and the network segment is running stable which is good.

Are you still experiencing these issues with the broadband and TV?

If so in regards to the slow speeds have you completed a speed test to see what you achieve?

With the poor signal have you tried to change the wireless channel to improve the connection?

Are the TV channels now working for you?

Hope to hear from you soon

Sam


New around here? To find out more about the Community check out our Getting Started guide


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grahame15
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Message 7 of 47
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Re: ongoing issues ne31 area

the issues are still ongoing i was told that i have a poor signal by virgin over the phone after dialling 150 the whole issue is not continuous it comes and goes one day great speed then next its poor i have a hard wired computer and use plugs for other items the signal goes on the wireless first then the hard wired slows down then drops off altogether. it has been a issue for the last 2 years on and off i ring up get a engineer then it gets passed to network then im told its fixed then its ok for a little while then starts over. ive spoke to my neighbour and he has the same problem and he is just waiting for his contract to be up then go back to sky.. the tivo boxes go slow then at bad times channels like bbc 1 go off altogether but other channels work but its really slow.ive done 100s of speed tests and have a virgin speed test box for your broadband general speeds. to be honest ive had enough now and once bt activate fibre in our area you will loose most of your customers in the ne31 area, ive have spoken to several engineers in the area and get told they spend most of there time in this area and the main boxes where due a upgrade but this keeps getting put back, so to end i dont know if there is anything you can do or not but thanks for getting back to me
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Forum Team
Forum Team
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Message 8 of 47
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Re: ongoing issues ne31 area

Morning grahame15

 

Thanks for the reply. I would like to help get this issue resolved for you.

 

In regards to the broadband speeds, I appreciate that you have done a lot of speed tests, are you able to post the results for me please?

 

Also if you get chance try a speed test whilst the Super Hub is in modem mode as this will eliminate other devices connected.

 

Speak soon

Sam


New around here? To find out more about the Community check out our Getting Started guide


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grahame15
On our wavelength
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Message 9 of 47
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Re: ongoing issues ne31 area

http://www.speedtest.net/my-result/5522104040 thats today its working fine again but ill do it over the next few days and post different time of day this is 1230
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kirsty123
Superfast
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Message 10 of 47
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Re: ongoing issues ne31 area

We have the same problems in Ne31 area. It has been going on for years. Good luck!