hi had a engineer out again and 2 days later internet is of again wireless down and rest slow im now at breaking point this has been going on since virgin started the speed upgrades either fix it please or reduce the cost of the poor service until a proper fix is done instead of these temp fixes. every enginner tells me the same thing its ongoing in this area
hi problems now started again tv channels going of and internet slow and loss of wireless told on phone poor signal and he is escalating it as its a bigger problem than a engineer can sort. can someone tell me whats going on and also can i have a reduction in costs until i have a service that i am paying for please.
the issues are still ongoing i was told that i have a poor signal by virgin over the phone after dialling 150 the whole issue is not continuous it comes and goes one day great speed then next its poor i have a hard wired computer and use plugs for other items the signal goes on the wireless first then the hard wired slows down then drops off altogether. it has been a issue for the last 2 years on and off i ring up get a engineer then it gets passed to network then im told its fixed then its ok for a little while then starts over. ive spoke to my neighbour and he has the same problem and he is just waiting for his contract to be up then go back to sky.. the tivo boxes go slow then at bad times channels like bbc 1 go off altogether but other channels work but its really slow.ive done 100s of speed tests and have a virgin speed test box for your broadband general speeds. to be honest ive had enough now and once bt activate fibre in our area you will loose most of your customers in the ne31 area, ive have spoken to several engineers in the area and get told they spend most of there time in this area and the main boxes where due a upgrade but this keeps getting put back, so to end i dont know if there is anything you can do or not but thanks for getting back to me