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Jpattar
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not getting the internet speed I'm paying for

I'm only getting 30 mps when I'm paying for 150 mps it might be my old router thats about 9 years old.
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Superuser
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Re: not getting the internet speed I'm paying for

..or it may be your equipment.

Provide some information about your equipment and the Virgin Media equipment and how you are testing your speed and you may get some help.

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Forum Team
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Re: not getting the internet speed I'm paying for

Hi Jpattar,

 

Welcome to the Community!

 

Really sorry to hear you're having speed issues.

 

I've located your account and I can see an issue with the network in your area affecting speeds at peak times - Ref.(F004833102). Our technicians are working to get this sorted and have set a review date of 12th April.

 

I'm really sorry for any inconvenience this may cause. I've sent you a private message (purple envelope at the top right of your screen) so I can grab some details and discuss this further.

 

Speak soon Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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